Weekend survey: When should an airline refund your nonrefundable ticket?

Rules are meant to be broken, right? Well, kinda. We know that norefundable airline tickets aren’t necessarily totally nonrefundable. Some airlines, for example, refund tickets to the estate of dead passengers.

Question is, when should airline refund their nonrefundable tickets? Here are the results of the survey.

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I’d also like your thoughts on the subject. When is it appropriate for an airline to lift its own rules? When should it refuse?

Do you have any stories about nonrefundable tickets, and an airline either bending a rule or throwing the book in your face? Send me an email.