Weekend survey: When should a travel company bend its rules because of bad weather?

Should a travel company waive its change fees or offer refunds when bad weather strikes? Should it ever bend its rules to accommodate passengers who are delayed because of a storm?

With a dangerous hurricane approaching the mainland this Labor Day weekend, it’s a question worth asking.

Here are the results.

Meantime, if you’re in the United States, have a great Labor Day weekend. If not, then consider yourself lucky — the storm probably aren’t heading your way.

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