Weekend survey: When should a hotel refund a nonrefundable room?

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Christopher Elliott

When I say this is a hot topic, I’m not kidding. I had to shut down the comments on this post earlier today because people just couldn’t get along. But here’s your chance to sound off in a more civilized forum: A weekend poll.

More hotels are offering nonrefundable rooms. And more guests are booking them (often without knowing it).

When should a hotel bend its nonrefundability rules? I asked you about airlines last week. But hotels have their own unique set of circumstances.

Here are the results.

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. He is based in Tokyo.

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