Nanci Moll was looking forward to spending her five-year anniversary in the Cayman Islands. But her travel agent had other plans. He apparently was looking forward to spending the $1,488 Moll had paid him.
The winner? As of now, it’s unscrupulous travel agent: 1, customer: 0.
Dynamic Leisure Corp. took our money for the air, hotel and transport fees. We paid by credit card. We made it to our destination and checked in to our hotel and enjoyed our stay.
About two weeks later we get a call from the hotel, Grand Cayman Beach Suites, saying that our travel agency never paid them for our stay and has gone out of business and therefore we have to now pay for the hotel stay.
They said that we signed a form saying if the travel agency did not pay for the booking, that we would be responsible. The hotel then applied $1,488 charge to our MasterCard for the hotel stay.
I have tried contacting the travel agency but the Web site is no longer available and they do not have a connected phone line. Research on the internet brought up articles showing that they indeed went out of business and that the owner defrauded many people by keeping their money instead of paying for rooms, airline tickets, etc.
Here’s a report from a Tampa, Fla., TV station on the agency.
Moll disputed her MasterCard charges, but was turned down. The reason? It said the charge was placed on the card more than 60 days ago, even though it wasn’t.
I contacted MasterCard on Moll’s behalf. No response yet. I’ll have an update on the case when it does.
I believe MasterCard should side with the customer. If there’s a problem with payment, the resort should take it up in bankruptcy court with the agency or with its insurance company — not double-bill a guest.
If MasterCard doesn’t come through, then Moll may need to go to bankruptcy court to recover her money. It shouldn’t have to come to that, though.
Update: MasterCard came through, refunding Moll’s hotel room.