You’ve probably heard of hotels overcharging you for what you eat or drink. You know, $10 for a bottle of water. Six bucks for a candy bar. Here’s the latest twist on that scam — a hotel that charges you for what you don’t consume.
This is more than a simple billing error, to hear guests like John Richards describe it. It’s intentional.
It seems I am constantly being charged for things in the room which I have not consumed. I check my bill carefully but sometimes these things are added on after I check out.
Each time I bring it to the attention of the front desk or make a phone call these charges are instantly credited to me without argument.
Richards’ conclusion — and it’s one I tend to agree with — is that some hotels are overbilling their customers on purpose, hoping that they won’t check their final receipts.
Which hotels are doing this? Richards thinks many are trying.
For a long period of time last year I was staying at a W almost weekly. It got to the point that before I took possession of the room I would have them come remove the “goodie box.” Recently at a Marriott I was charged $5 each day for a bottle of water I did not even touch, much less consume.
So I put it to you, dear readers. Have incidents of “accidental” overbilling been on the rise? If so, where are you seeing it? What happens when you bring these to the attention of the hotel?