Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors in the 2021 Elliott Readers’ Choice Customer Service Awards, an annual recognition of companies that offer outstanding customer support and service.
The award, now in its 16th year, is widely recognized as one of the premier customer service honors in America. For 2021, readers of Elliott Advocacy, a leading consumer advocacy site, nominated and voted for their favorite companies in 17 categories ranging from airlines to wireless service providers.
“Now more than ever, consumers need a reliable guide to the best companies,” says Christopher Elliott, founder of Elliott Advocacy. “Our Readers’ Choice Award is part of our mission to help educate consumers and help them to make smarter purchasing decisions.”
Elliott Advocacy is a nonprofit consumer advocacy site that empowers consumers to solve their problems and helps those who can’t.
Here are this year’s winners by industry:
Airline (domestic)
- Southwest Airlines
- Delta Air Lines
- Alaska Airlines
- American Airlines
- United Airlines
Airline (international)
- British Airways
- Lufthansa
- Emirates
- KLM
Virgin Atlantic (tie) - Cathay Pacific
Apparel
- Land’s End
- American Eagle
J. Crew (tie) - Gap
- Aeropostale
- Abercrombie & Fitch
Car Manufacturer (domestic)
- Ford
- Chevrolet
- Tesla
Jeep (tie) - Chrysler
- Buick
Car Manufacturer (international)
- Toyota
- Honda
- Subaru
- Lexus
- Mercedes
Car Rental
- Enterprise
- Hertz
- National
- Budget
- Avis
Cruise Line
- Viking
- Royal Caribbean
- Celebrity
Holland America (tie) - Disney
Carnival (tie) - NCL
Ground Transportation
- Uber
- Lyft
- Megabus
- Zipcar
- Car2Go
Hotels
- Marriott
- Hilton
- InterContinental (IHG)
- Wyndham Hotel Group
- Choice Hotels
Luggage
- Samsonite
- Travelpro
- American Tourister
- Tumi
- Briggs & Riley
Online Travel Agency
- Expedia
- TripAdvisor
- Booking.com
- Fareportal
Subscription TV
- Comcast
- AT&T U-verse
- Verizon Fios
- DirecTV
- DISH Network
Travel Agency
- American Express
- Virtuoso
- Signature Travel Network
- Travel Leaders
- Ensemble Travel Group
Travel Insurance
- Seven Corners
- Allianz Travel
- Travelex
- Travel Guard
- Amex Assurance
Travel insurance website
- InsureMyTrip.com
- Squaremouth
- Travelinsurance.com
- VisitorsCoverage
Quotewright (tie) - Tripinsurance.com
Theme Park
- Magic Kingdom (Disney World)
- Epcot (Disney World)
- Disneyland
- Universal Studios (Orlando)
- Cedar Point
Vacation Rental
- Airbnb.com
- Vrbo.com
- Flipkey.com
- Vacasa
- Tripping
Wireless company
- Verizon Wireless
- AT&T
- T-Mobile
- Sprint
- Consumer Cellular
Balloting for the 2020 Elliott Readers’ Choice Customer Service Awards was conducted from Dec. 15, 2020, to Jan. 12, 2021.
This year’s awards were sponsored by Allianz Travel and Seven Corners.
