This is how dual citizenship caused American Airlines to deny her boarding

American Airlines denied boarding dual citizenship complications.

Leon Razzon’s daughter Lora has dual citizenship. This caused a giant problem on her recent international flight. Razzon is convinced that his daughter was improperly denied boarding on a flight to Turkey. Now he wants American Airlines to pay. But is that a reasonable request? And why hasn’t Lora contacted us with this dilemma?


American Airlines denied boarding to my daughter, who has dual citizenship on her flight to Istanbul via London. The reason American gave was that there was less than 60 days’ validity left on her passport. Lora presented the agent with her Turkish birth certificate.

The agent then asked for a confirmation from the Turkish Consulate verifying that Lora would be able to enter Turkey with her ID. It took 15 minutes for an email to arrive, but then the agent went off duty. The new agent (a supervisor) denied boarding even with the email. Lora was told that she would not be able to fly until she obtained a new U.S. or Turkish passport.

I ended up purchasing her a new ticket on Turkish Airlines, and Lora was able to fly the next morning with the same documentation that AA refused. So now I want a refund for the unused ticket and repaid some amount for the new, more expensive ticket. Can you help me? Leon Razzon, Istanbul, Turkey


Unfortunately, there is not a lot that can be done when a traveler arrives at the airport without the globally accepted and required documentation for international travel. Our blog is filled with the sad experiences of travelers who didn’t make sure they had the required documents before heading to the airport or cruise port.

Your daughter did not possess the required documentation for a U.S. citizen to enter Turkey as listed on the U.S. State Department’s website. Her U.S. passport was about to expire. Turkey requires a six-month validity beyond the date of entry for U.S. travelers.

You and your daughter believed that because she also carried a Turkish citizen’s card, she would be permitted to travel from the U.S. to Turkey via London. This was a mistaken assumption since a Turkish citizen’s card is not a listed form of identification for international travel from the United States to Turkey.

But, I thought Lora’s situation was unclear and so I contacted American Airlines on your behalf. I asked if the airline had rightfully prevented your daughter from boarding her flight to Istanbul.

Our executive contact at American Airlines escalated your concern to corporate security.

The notes don’t support your dual citizenship case

In fact, the notes in your daughter’s record indicated that she knew that she needed to have a Turkish passport for her flight. Her record quotes your daughter saying that she forgot her Turkish passport.

Lora was traveling with only a U.S. passport in her possession. It had just two weeks before it expired. That wasn’t nearly enough to legally enter Turkey as a U.S. citizen.

Airlines can be fined heavily for delivering passengers to international destinations without the required entry documents. They have a financial stake in ensuring that all travelers possess the required travel documents — before they board the plane.

It is always the traveler’s responsibility to check with the U.S. State Department before they head to the airport. Visiting the State Department’s website before traveling can answer most questions about foreign destinations and their entry requirements.

Dual citizenship complications

Of course, if a traveler has a more complicated situation such as your daughter’s dual citizenship, it would be prudent to visit the consulate of the intended destination. There the traveler can determine what is necessary for travel for their particular situation — before attempting to check in for an international flight.

In the end, American Airlines offered you a goodwill gesture of refunding the return flight that your daughter did not use. However, they reiterated that your daughter did not have the internationally accepted and required documentation for travel to Turkey on a U.S. passport. If she had a Turkish passport or a valid U.S. passport she would have been permitted to fly to Istanbul.

Although you were pleased with this refund, you are not satisfied. You have continued to email me your arguments of why American Airlines made an incorrect decision in this case.

Curiously, your adult daughter has remained out of the discourse completely.

Travelers must know and possess their required travel documents

Your main argument continues to be that Lora flew the next day without incident to Turkey with the same documents. But this time she was on Turkish Airlines. These agents may have been more familiar with a Turkish citizen’s card. As a result,  they were willing to accept your daughter as a confirmed Turkish citizen with this document.

As I have pointed out to you, this is a battle that your adult daughter should be fighting. If you believe that American Airlines violated some official policy or regulation (which you have not been able to provide at this time) your daughter can file a complaint with the Department of Transportation or consult with a lawyer.

Should American Airlines have allowed Razzon's daughter to fly with her Turkish citizen's card and an expiring U.S. passport?

View Results

Loading ... Loading ...

Underwritten by

Elliott Advocacy is underwritten by

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at,,, and

Elliott Advocacy is underwritten by Cavalry Travel Insurance

Cavalry takes the worry of out travel by providing 24/7 access to medical and security professionals combined with the best medical evacuation and security extraction services. Cavalry gets you home safely when you need it most. Learn more at

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by

Since its inception over three decades ago, G1G has continued to revolutionize the travel insurance industry by being the only aggregator to operate a customer portal, placing all of the user's primary needs in one place. We have continued to innovate and disrupt the market by reimagining the way travel insurance can be delivered to the end user in ways no competition can. Simply put, no one knows the market as well as its founders and no one else shares G1G values and mission.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Elliott Advocacy is underwritten by VisitorsCoverage

As a company that is constantly striving to simplify travel insurance, VisitorsCoverage, is on a mission to help travelers make the better decisions about purchasing travel insurance, quickly. VisitorsCoverage has helped millions of travelers globally to buy the suitable travel insurance and explore the world with confidence. Get insurance for your next trip at  VisitorsCoverage. Lowest Price Guaranteed.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Send this to a friend