Do you remember what being a customer used to be like? When employees were courteous and helpful? Do you remember when we were treated like “kings”?
That’s a United Airlines ad from 1968, a time when airlines loved to fly, loved travel agents — and loved you.
My, how things have changed.
This is not progress, my friends.
We need to do something. Now.
On this, the third day of our winter fundraiser, you can do something. You can become a supporter of this consumer advocacy site.
I’m giving away Pomchies’ Glory Days luggage ID to a select group of new underwriters as a reminder that we don’t have to let this stand. It’s a symbol that we can go back to the days of great customer service and flying with dignity.
But it will take some effort.
Back in the 1970s, we had thoughtful regulations, shared national values and a great deal of common sense that kept businesses from treating their customers like animals.
Today, the Department of Transportation is on the verge of being dismantled, our collective moral compass is badly broken, and good sense is frighteningly uncommon, especially in Washington.
Do you want to live in this world? Do you want your children and grandchildren to live in this world? If you don’t, you need to cast your “no” vote now by becoming a supporter of this advocacy site now.
We’re trying to raise $30,000 to keep the bills paid in 2018. We’re off to a great start, with $4,015 raised in the first two days. But we have a long way to go before we’re fully funded.
Why is this advocacy site so important? Because the courts, the federal government and your elected officials have failed you. The only way to get the customer service you deserve is to take matters in your own hands.
This advocacy site does that in three important ways:
1. It publishes the names, numbers and emails of the executives in charge of customer service. These managers often say they are too important to be bothered with your complaints. They hide behind assistants and email aliases. We disagree. We find the right addresses and tell you how to get what you deserve.
2. It shows you how to advocate for yourself, with clear instructions, proven strategies and a community of experienced advocates. We’re all about self-advocacy. But we also know you can’t always do it yourself.
3. It advocates for you when your efforts to fix it yourself don’t succeed. We use our media clout to solve problems and then we tell you how we did it. Then we write about it in our nationally syndicated columns, Problem Solved and The Travel Troubleshooter. And let’s be clear — we’re not doing this to shame anyone, but to inform consumers about their rights and responsibilities.
In the 21st century, we’re unlikely to convince the government to regulate its way back to great customer service. As they say, common sense can’t be legislated. But we can take a stand against the troubling trends of today: offering less for more, take-it-or-leave-it customer service and the continued dehumanization of the consumer experience.
We can do better. We deserve better.
Please become a supporter of this advocacy site now. Help us bring back those glory days.
Take it away, Bruce …