And now, the comeback

This week’s most popular stories involved cruise ship passengers being dumped at a foreign port because of medical problems.

I’m not surprised. I think these problems resonate with you because you’re curious about the comeback. Did they make it home safely? Did the cruise line ever compensate them? Were they just stuck?

Elliott Advocacy is underwritten by Virtuoso. The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit Virtuoso.com.

I’m curious, too.

In one case, a woman walked the plank on a Carnival ship after taking a fall in an elevator. (OK, she didn’t actually walk the plank, but she was shown the door, and rather forcefully). In the other, a woman with chest pains was expelled from her Celebrity cruise in Mexico.

Interestingly, our advocacy team hasn’t gotten involved in either case yet. I just wrote about the incidents and asked for your feedback.

Sample comments:

  • “Here we go again with people who didn’t buy travel insurance, which would have covered this.” (Wow, I didn’t see that one coming.)
  • “My Bogosity Alarm is screaming in my ears. Instinct says: “Back Away Slowly.” (Note: As previously mentioned, we haven’t gotten involved.)
  • “So you’re just going to take her story at face value? Unfollowed.” (That one happened on Facebook, where our comments are a little more freewheeling. Let’s just say I made sure she stayed unfollowed. You can do that, you know.)

So how did things turn out?

Well, we know that Carnival offered its passenger a settlement, the handling of which was roundly criticized in a follow-up post. I don’t have anything new to report on the Celebrity case.

Why are we so fascinated by these conflicts? I think it’s because we love a good comeback. We hope for it.

Today, I have one for you.

Last August, you’ll recall, we were hacked and lost about four months of data. The haters, trolls and card-shills who inspired these illegal actions celebrated their achievements by posting timers on their sites and forums, noting how long we were offline. Very funny.

We immediately began restoring the data, starting with our company contacts. We wrapped up that project in early December.

Now we’re turning our attention to the lost articles. During the next few weeks, we’ll be republishing many of the deleted stories.

We’ve actually started already. I reposted Heather Dratler’s debut column from August. I also brought back this Oceana case and this story about cruise refunds.

We’ll always note when something is reprinted so you won’t have to leave a déjà vu comment.

By the time we’re done in early 2016, your favorite advocacy site will be fully restored.

To the critics who invaded our comments, hacked our site, sent us hate traffic and tried to dismantle the consumer advocacy we do here every day, I only have this to say: Happy holidays!

8 thoughts on “And now, the comeback

  1. “Well, we know that Carnival offered its passenger a settlement, which was roundly criticized in a follow-up post.” What a great example of a half-truth [actually pretty close to a zero-truth]. There was not a single post in the follow up article you refer to that criticized the “settlement”. Most all of the criticism was about the fact that once she was offered the exact compensation she had been asking for, she was going to then consult a lawyer to help her decide whether to accept that settlement and sign the release, or sue. The operative word here is “SUE”. Whatever critical posts there were related to the fact that now that this woman got everything she asked for and that you were advocating for, now she is considering a lawsuit. Chris, I am sure there are many times when it seems like the posters are bashing the consumer or your advocate or something you feel is not right, but at least if you are going to “attack” the posters in your forum, lets be honest about what really happened.

  2. Really sorry you got hacked. I hadn’t realized that the massing data loss you suffered was the result of hackers. Jerks.

    Glad you’re “getting back on your feet” again. Your advice, and the forum you provide, are too valuable to allow a few jackasses to cause you harm.

    Keep it up!

  3. Hacking, huh? So the company people responding to my posts about what can be done on the IT side in response to some of my posts on the subject are just playing dumb and actually know more about the subject than they are letting on.

  4. I’ve always been curious why there aren’t more follow-up articles. People are clearly interested in hearing the end of the stories and you would have at bare minimum email contacts for the people involved. Do people just not get back to you? Or are many cases basically over with no changes after they complain to you?

    1. Hi Joe,

      I brought your comment to Chris’ attention…
      Christopher Elliott12:15 PM (18 minutes ago)
      to me

      I saw that one, thanks. Fair question. We try to update as many cases as we can. When you have as many coming through the system, it’s sometimes a challenge.

      Christopher Elliott

      On Mon, Dec 21, 2015 at 3:14 PM, Grant Ritchie wrote:

      Chris,

      I wanted to be sure you saw this. Joe makes a good point.

      Grant

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