Commentary

Losing your case: Did you get what you deserve?

Do you ever lose a case? That's the most common question I get from readers. And it's understandable since my…

April 9, 2021

How consumer complaints work: The guide they don’t want you to read

To really understand how consumer complaints work, you need to know Murphy's Law. No, not that Murphy's Law. The other…

March 30, 2021

Warning: Wear a mask or get banned from Uber — guaranteed!

Adrianna Allen just got banned from Uber for refusing to wear a mask while using the ridesharing service. She says…

March 20, 2021

You won’t believe how we got an F rating with the Better Business Bureau

Critics have called the Better Business Bureau (BBB) a scam and a ripoff -- an aging nonprofit organization that extorts…

March 8, 2021

Why we use real names in our stories

Maybe you've noticed that we use real names in the stories we publish on this site. And maybe you've also…

March 5, 2021

An eBay gift card scam is running wild. This is how to avoid it

Here come the eBay gift card scammers -- and just in time to steal your cash after the holidays. But…

February 25, 2021

Does Global Entry work? Here’s what the government doesn’t want you to know

When the federal government proposed a trusted traveler system years ago, I got into an argument with a well-known travel…

February 2, 2021

I left my rental car at the airport, but now it’s missing!

Maureen Heller recently received a shocking email from Budget Security about a missing rental car. The letter accused Heller of…

February 1, 2021

If you get sick on a bus tour, can you get a refund?

If you get sick on a bus tour should the operator give you a refund -- even if you completed…

January 20, 2021

Enterprise, Seven Corners and Southwest Airlines Win 2021 Customer Service Award

SEDONA, Ariz., Jan. 18  -- Enterprise, Seven Corners and Southwest Airlines are among the companies that have won top honors…

January 17, 2021