Not the same “old” St. Augustine

St. Augustine, Fla., founded in 1565, is the oldest continuously occupied European-established settlement within the borders of the continental United States and is a destination for history buffs. But in late November through January it is transformed into a magical destination during the Nights of Lights with over 3 million lights welcoming visitors to the town. Read more “Not the same “old” St. Augustine”

A runaround from Travelocity on a refund

James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car? Read more “A runaround from Travelocity on a refund”

Is this cruise promotion a classic bait-and-switch?

United Cruises and Norwegian Cruise Lines emailed Evelyn Jaffe with a promotion for “free” gratuities on a Hawaiian cruise. Why wasn’t the money credited when she booked the cruise? Read more “Is this cruise promotion a classic bait-and-switch?”

I have a detached retina, can American see a refund?

Denise Morin has emergency surgery for a detached retina. Why can’t she get a refund for her plane ticket from American? Read more “I have a detached retina, can American see a refund?”

A bad tire on my Thrifty rental

Thrifty Rent A Car in Omaha rented Charles Sass a car with a damaged tire, which needed to be replaced to safely drive the car. Will Thrifty reimburse him for the cost of the tire? Read more “A bad tire on my Thrifty rental”