United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

United canceled my flight twice, so where is my refund?

United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? Read more “United canceled my flight twice, so where is my refund?”

The name on my ticket does not match my passport. Will this be a problem?

When the name on Robert Hofman’s airline reservation does not match his passport, Expedia dismisses his request for a correction. He is worried he will be denied boarding. Will this really be a problem? Read more “The name on my ticket does not match my passport. Will this be a problem?”

Why you should never, ever book your flights this way

Booking an international flight on multiple airlines with separate itineraries can be risky. The potential for problems can far outweigh the savings.

Elizabeth Marini found this out the hard way. Her parents purchased her a ticket on TAP Portugal flying out of John F. Kennedy International Airport. She then booked her connecting flight from Boston to JFK on a separate itinerary on Delta Air Lines.

This became the precursor for her distressing trip. Read more “Why you should never, ever book your flights this way”

A trip in vain that ends with an unpleasant surprise

When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough. Read more “A trip in vain that ends with an unpleasant surprise”