United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

If the cruise is still available, why did NCL cancel my booking?

Norwegian Cruise Line cancels an Alaskan cruise booked in the United Kingdom, but oddly enough, that same cruise is still available to those in the United States. Can our advocates help? Read more “If the cruise is still available, why did NCL cancel my booking?”

United canceled my flight twice, so where is my refund?

United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? Read more “United canceled my flight twice, so where is my refund?”

I damaged my rental car — can’t I just fix it myself?

I damaged my rental car from Enterprise when I hit a guardrail. I’d like to have the repairs done myself to save money. Is that a problem?

This question came to us from one of our readers, and it’s a fairly common one. Read more “I damaged my rental car — can’t I just fix it myself?”

When Southwest Airlines follows its contract of carriage but a traveler does not, we won’t get involved

When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless. Read more “When Southwest Airlines follows its contract of carriage but a traveler does not, we won’t get involved”

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