Betty Caldwell has a mysterious tale to tell. She says she was injured after her rental car drove away without her — twice! And now she wants someone to pay for her injuries. But who? “Here is the most bizarre rental car accident report we’ve seen”
Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened. “Are some travelers still being given free TSA PreCheck?”
Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. “Her daughter just doesn’t have time for our advocacy team”
After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines flights she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what? “I witnessed a murder and I needed to cancel my Spirit flights”
When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines. They used his American Express SkyMiles credit card. On their day of travel, a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.
What Dortch did next will surprise you.