Are some travelers still being given free TSA PreCheck?

Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened. Read more “Are some travelers still being given free TSA PreCheck?”

Her daughter just doesn’t have time for our advocacy team

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer troubles, and from filthy rentals to canceled flights. But our advocacy team has limits on the cases we’ll take. Here’s one. Read more “Her daughter just doesn’t have time for our advocacy team”

I witnessed a murder and I needed to cancel my Spirit flights

After witnessing a horrific crime in front of her home, Holly Jackson needed to cancel the Spirit Airlines flights she purchased through CheapOair.com. The online travel agency wouldn’t help her, and Spirit initially said it “couldn’t” help her. Now what? Read more “I witnessed a murder and I needed to cancel my Spirit flights”

Read this before you file a chargeback on a delayed flight

When Milton Dortch and his wife planned their trip from Atlanta to New York in December 2015, Dortch booked their flights on Delta Air Lines. They used his American Express SkyMiles credit card. On their day of travel, a series of violent thunderstorms caused delays in the southeastern U.S., and Dortch arrived at his destination 10 hours late.

What Dortch did next will surprise you.

Read more “Read this before you file a chargeback on a delayed flight”

Here’s why you shouldn’t show up late to the gate

Stephen Oualline and his daughter showed up late to the gate in Kona, Hawaii, for their Alaska Airlines trip to San Diego. How late? The plane had already departed. Now he wants us to help him — but can we? Read more “Here’s why you shouldn’t show up late to the gate”

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