This is how an expired green card created her worst travel nightmare

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Khanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities there rejected her expired green card.

Now Khanna wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer. Read more “This is how an expired green card created her worst travel nightmare”

Did United Airlines make this costly mistake or was it Expedia?

Andrea Smith believes United Airlines made a mistake by allowing her to book two identical tickets — or maybe it was an Expedia glitch. She isn’t sure how it happened, but that mistake cost her $915, and she wants a refund.

But could the error actually have originated somewhere closer to home? Read more “Did United Airlines make this costly mistake or was it Expedia?”

If your travel agent makes a big mistake, do you have to pay for it?

Elizabeth Crandall’s travel agent made a big mistake — one that cost Crandall $920. That fact is not in dispute. But when Crandall asked the agency to cover the cost, the owner offered to pay only half.

Now Crandall wants our team to persuade this travel agent to pay for her entire mistake. Seems fair, right? Read more “If your travel agent makes a big mistake, do you have to pay for it?”

This is what happens when a cruise line makes a big pricing mistake (and you book it)

If a cruise line makes a huge pricing mistake, is it required to honor it?

Patrick Gendron thinks so. He recently found an incredible deal for a suite on a 10-night cruise through the Mediterranean on Azamara’s Pursuit. So he quickly booked and paid for not one, but two suites. But the cruise line soon slammed him back into reality — the deal was a $30,000 pricing mistake. And the erroneous rate would not be honored for this cruise.

Now Gendron wants to know if we can force Azamara to give him the two suites for what he paid. But is his request reasonable? Read more “This is what happens when a cruise line makes a big pricing mistake (and you book it)”