Can a cruise line keep a refund that an airline intended to give to a passenger?
That’s the question that Susan Swartz is asking after her recent experience. On the flight home from her Russian river cruise, she took an involuntary seat downgrade. But the cruise line took the $578 refund meant to compensate her for the inconvenience. Read more “Can the cruise line keep my refund — no questions asked?”
Elaine Miller’s disgusting train ride from Illinois to California should have qualified her for a full Amtrak refund. But it didn’t. With an overflowing filthy toilet inside her accessible bedroom just feet from her pillow, how did Amtrak justify its refusal? Read more “Here is the most disgusting train ride tale of the year! (and a 2019 surprise update)”
Maureen Heller recently received a shocking message from Budget Security about a missing rental car. The letter accused Heller of failing to return a Nissan Sentra that she had left at the Detroit airport weeks earlier.
But with no receipt to prove she returned it, will Heller be on the hook for this missing rental car? Read more “I left my rental car at the airport, but now it’s missing!”
Jill Frankfort spent years saving her frequent flyer miles and intended to spend them on a special vacation. But on the day that she was set to cash them in, she was hit with a terrible surprise. A thief had hacked her American Airlines account and stolen her miles — 152,500 to be exact.
Now she wants to hold American Airlines responsible for the hack. And she wants her stolen miles back. But is that going to happen? Read more “What did a hacker do with her stolen miles?”
Jennifer Chropkowski sees a fabulous deal on two cases of cat food at Walmart com and places an order. But she only receives two cans. The retail giant promises to correct the problem, but inexplicably sends just two more cans — and a formal letter announcing that Chropkowski is now banned from Walmart. What’s going on here? Read more “Banned from Walmart over two missing cases of cat food!”