Would you rely on a stranger’s advice about the required ID you need to board your next cruise? Salvatore Friscia says he did, with devastating results.
While planning a vacation aboard Carnival’s Pride, Friscia claims an unidentified phone agent gave him the wrong information about documentation requirements for the cruise. That guidance led him and his wife to show up for the cruise without the correct ID. As a result, the Friscias were denied boarding the ship and missed the trip entirely. Read more “Never ask a stranger what ID you need to cruise. This is why”
At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Chen was taken from the airport, placed in detention overnight and then deported back to the United States the following day.
Now she wants to know how she can get a $2,400 refund for this vacation fiasco.
Read more “I lost my passport on my flight and ended up in jail!”
Recently, a fake vacation rental owner successfully lured first-time Vrbo user Goldie Min off of the site. This scammer was so savvy that Min didn’t even realize she had been led away. But when Vrbo canceled her rental and informed her the listing was a sham, Min was jolted into reality. Read more “You just lost $500 on a fake vacation rental. What now?”
Attention all passengers: If you have any airline vouchers stored away somewhere, don’t try to sell them. If you do, the issuing carrier might be using high-tech security systems to catch you. The result? The airline will deem your vouchers stolen or invalid, and that will leave you with nothing.
But what if someone else tried to sell your airline vouchers without your knowledge? Read more “You better not try to sell your airline vouchers. This is why”
Heather Steele just landed on the Do Not Rent list of her favorite car rental company. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.
Now Steele is asking the Elliott Advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have her account returned to good standing.
Can we do it? Read more “How can I get off of the Do Not Rent list?! This is not my mistake”