How to get a surprise hotel smoking fee reversed? Like this

Getting a surprise hotel smoking fee reversed isn’t easy — even if you’re a non-smoker like Kelsey Russell. Or a determined consumer advocate. But it can be done. Here’s how. (Reprint) Read more “How to get a surprise hotel smoking fee reversed? Like this”

United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong’s sizable United Airlines flight credit, which she acquired during the pandemic. Around this time last year, she booked two business class tickets to Europe for a dream vacation. But that was before the coronavirus ruined everyone’s summer plans for 2020.

With the pandemic entering year two, Fong worries her nearly $11,000 flight credit with United Airlines is in jeopardy. Now she wants to know what to do to make sure to make the most of it before it expires. (Last updated March 31, 2020) Read more “United Airlines flight credit: How to make the most of it after the pandemic”

Coronavirus fears: What you need to know about canceling your vacation

Will ongoing fears about the coronavirus drive you to cancel your vacation plans in 2021? If you’re considering spending another year without travel, you aren’t alone. Throughout the pandemic, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated March 25, 2021)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

Warning: Wear a mask or get banned from Uber — guaranteed!

Adrianna Allen just got banned from Uber for refusing to wear a mask while using the ridesharing service. She says she’s been falsely accused and has worn a face-covering during all her trips throughout the coronavirus pandemic.

Now Allen wants the Elliott Advocacy team to ask why Uber banned her, and also get her premium membership reinstated. But with three separate drivers reporting her for refusing to wear a mask, that seems like a tall order.

Can we figure out what’s going on here? (Reprint) Read more “Warning: Wear a mask or get banned from Uber — guaranteed!”

Credit card disputes: How to use them in the right way

During the pandemic, many frustrated travelers have filed credit card disputes, hoping to fast-track refunds. Petra Murdrock was one of those consumers. However, her misunderstanding of the limitations of the chargeback process almost led to a $1,000 loss.

That is until the Elliott Advocacy team got involved. Read more “Credit card disputes: How to use them in the right way”

Is this really a $951 car rental mistake?!

Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Dupuy is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help?  Read more “Is this really a $951 car rental mistake?!”

Can Sandals cancel my vacation and refuse my refund request?

Did Sandals close all its resorts during the pandemic and refuse to refund its guests for vacations it couldn’t provide? The simple answer is yes.

Since the coronavirus forced Sandals’ temporary shutdown last spring, complaints from disgruntled customers have filled our inbox. All of these would-be travelers want the same thing: a refund for the vacations Sandals canceled during the pandemic.

So why has the company refused virtually every request for a refund? Read more “Can Sandals cancel my vacation and refuse my refund request?”

What happened to the earrings I bought on my cruise last year?!

The beautiful earrings that Robin White bought onboard her Caribbean cruise last year are missing. She’s been trying to find the lost gems for nearly a year, but the coronavirus pandemic has thwarted her efforts. Now Starboard Cruise Services claims a third party delivered the jewelry to her home last March.

So shouldn’t the company be able to provide proof of delivery of the $1,600 earrings?

White thinks so, and she wants the Elliott Advocacy team to get that proof, the earrings or her money back.

Can we do it? (Surprise update) Read more “What happened to the earrings I bought on my cruise last year?!”

An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.

Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?

We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. (Good news update March 2 🙂 ) Read more “An Air Canada mistake caused me to be detained in Korea — for two weeks!!”

What can you do if you sent money to a stranger by mistake?

What if you sent $500 to a stranger by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that the Elliott Advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.

Warning: If you’re an honest person, I guarantee that this story will make you angry.  (Updated Feb 27) Read more “What can you do if you sent money to a stranger by mistake?”