If a European airline owes you a refund, here’s how to get it

Can a European airline force you to accept a voucher instead of a refund for a flight it canceled during the pandemic? The simple answer is no. But that hasn’t stopped many carriers across the globe from trying. Read more “If a European airline owes you a refund, here’s how to get it”

How do I get a refund for this canceled boat tour?

Gerald Stanton canceled a planned boat tour of the Panama Canal after suffering a terrible accident last fall.

That day trip through the canal was scheduled for January of this year — before the coronavirus crisis began. So why is the operator of this excursion blaming the eight-month refund delay on the pandemic?

That’s the $252 question that faces the Elliott Advocacy team today. Read more “How do I get a refund for this canceled boat tour?”

Coronavirus fears: What you need to know about canceling your vacation

Are coronavirus fears driving you to cancel your upcoming vacation? If you’re considering canceling, you aren’t alone. In recent weeks, pleas for help from travelers who want to cancel cruises, flights, and hotels have inundated our helpline.

These consumers all hope to override the written contract they have with these providers and get a full refund.

But if you decide to cancel your vacation, can you get your money back? (Updated Aug 2)
Read more “Coronavirus fears: What you need to know about canceling your vacation”

What if your agent cancels your cruise by mistake — and then quits?

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars. Read more “What if your agent cancels your cruise by mistake — and then quits?”

Hate your shore excursion? This is how a credit card dispute will make things worse

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close. (reprint) Read more “Hate your shore excursion? This is how a credit card dispute will make things worse”

This is what happens when you hate your vacation rental and leave

If you arrive at your next vacation rental and absolutely hate the horrible place, can you leave and get a refund? Mary Shaw thinks so after her recent experience.

Shaw was confident that she had done everything right while planning her trip to Paris. She had carefully selected what she thought was the perfect apartment for her family. But when they arrived in the French capital, she hated the vacation rental so much she knew they had to leave.

Now Shaw wants to know how she can get a refund from the unwilling Airbnb host. (reprint) Read more “This is what happens when you hate your vacation rental and leave”

Can Delta just ignore a refund request like this?

Delta Air Lines significantly changed Patrick Worrell’s upcoming flight and then ignored every refund request he made. Worrell intended to make a visit to the United States from Mexico in July. But the coronavirus made him rethink those plans and he doesn’t want to travel at all now.

With the date of the unwanted modified flight rapidly approaching, Worrell is asking the Elliott Advocacy team to intervene. Can we find anyone at Delta Air Lines who won’t ignore his refund request? Read more “Can Delta just ignore a refund request like this?”

This is how an expired tourist visa took her on a nightmare trip

If you land in a foreign country with an expired tourist visa, you’ll likely experience the same type of nightmare trip Sarita Charan recently experienced.

She flew halfway around the world to India before anyone noticed that she only had an expired e-visa in her passport. But moments after Charan stepped off the long flight, immigration agents noticed — and they ordered her to return home immediately.

Now Charan is asking the Elliott Advocacy team to hold Air Canada responsible for the entire debacle. She figures the airline owes her about $10,000 for allowing her to fly with the expired tourist visa. Is she right? (reprint) Read more “This is how an expired tourist visa took her on a nightmare trip”

My prepaid debit card was drained by a skimmer at the gas station!

Even if the coronavirus is currently restricting your travel plans, you’re still likely at risk of encountering an ATM or gas pump debit or credit card skimmer this summer. And if you use a prepaid debit card, you might find Sylvia Powers’ experience with a skimmer of particular interest. She swiped her American Express Bluebird card at the pumps of her local gas station, and a skimming device secretly recorded her information. Then, thieves duplicated the prepaid debit card and quickly began draining Powers’ funds.

Powers assumed American Express would protect her against this fraud. She assumed wrong.  Read more “My prepaid debit card was drained by a skimmer at the gas station!”