My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? Read more “My luggage went missing on the way to the cruise. I want a full refund!”

No, a printout from Ancestry.com is not valid ID to cruise

Barbara Vannier’s adult daughter tried to check in for her international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and the ship left without her. Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?  Read more “No, a printout from Ancestry.com is not valid ID to cruise”

Did this guy just get slammed by the most expensive service fee ever?

Peter Shields may have just found the most expensive service fee on record. He booked a one night stay at a trendy hotel in London for a reasonable $282. But then the online booking agent slammed him with an additional service charge of $162. Now Shields wants the Elliott Advocacy team to investigate.

Can we find out what’s going on here? Read more “Did this guy just get slammed by the most expensive service fee ever?”

You should not buy two one-way tickets to save money. This is why

Travelers can sometimes save money by booking two one-way tickets instead of a round-trip flight. But Sharon Sanborn found out the hard way that there’s a downside to this practice.

Now she wants to know if the Elliott Advocacy team can do anything to help her out of the financial headache in which she’s landed. Read more “You should not buy two one-way tickets to save money. This is why”