This is what happens when your travel agent never paid for the cruise

Peggy Wimberly got a big surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC Cruises’ Meraviglia. Although she had made full payment for the trip to her travel agent, the agent never paid for the cruise. As a result of the nonpayment, MSC canceled Wimberly’s reservation weeks before the sailing. But no one informed her.

And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.

(#4: Counting down the top articles of 2019)

Read more “This is what happens when your travel agent never paid for the cruise”

This business class upgrade was a big mistake. I want a refund!

What if you snagged an international business class upgrade for just $400, but later found out that figure was a mistake? Steven Schmidt says that’s exactly what happened to him and his wife. She won a bid for a comfy business class upgrade on a flight from Chicago to Vienna. But once they returned from their trip, the couple suffered a severe case of sticker shock. The actual cost of the upgrade: $3,400.

Schmidt says the mistake over the cost of the business class upgrade originated with the airline. And he wants our advocacy team to join him in a crusade to obtain a refund. But is that something we can do?

(#7: Counting down the top articles of 2019) Read more “This business class upgrade was a big mistake. I want a refund!”

This is how an expired green card created her worst travel nightmare

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Khanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities there rejected her expired green card.

Now Khanna wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer. (#8 Counting down the top articles of 2019 at Elliott Advocacy) Read more “This is how an expired green card created her worst travel nightmare”

This family got left on the dock! Is the cruise line responsible?

Harsh fact: If you don’t bring the correct ID to board your next cruise, you’ll just be cruising back home. Unfortunately, Charishma Motwani and her family recently experienced this awful scenario firsthand. As a result of documentation confusion, they shockingly were left behind, standing on the dock as NCL’s Bliss sailed away without them.

Motwani says Norwegian Cruise Line is responsible for the mistake that caused her family to miss their much-anticipated cruise. She believes the cruise line owes her a do-over or a refund for their lost vacation.

And once you hear the facts of her tale, you just might agree. (#9: Counting down the top stories of 2019 at Elliott Advocacy) Read more “This family got left on the dock! Is the cruise line responsible?”

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a full refund? Pamela Shane thinks so. She says her pre-cruise hotel failed to deliver her suitcase to the dock in time for the ship’s departure. Now she wants $7,000 in compensation for the mistake that left her without her own clothes for the entire cruise.

But wait! There’s a twist. The hotel says it doesn’t even offer such a luggage delivery service.

Can the Elliott Advocacy team figure out what’s going on here? (*We’re counting down the top ten articles of 2019 at Elliott Advocacy. This one is #10.) Read more “My luggage went missing on the way to the cruise. I want a full refund!”