This cruise ship passenger arrived just in time — to be denied boarding!

Could a cruise ship passenger be denied boarding even if they have all of the required documents for sailing?

Lee Bolland says he knows the answer to that question is “Yes” because it happened to him. In September, he and his wife planned to cruise through the Mediterranean on Norwegian Cruise Line’s Epic. The couple flew to Spain to begin their adventure, and all was going well — until it suddenly wasn’t. At the port, NCL employees shockingly denied Bolland boarding and abandoned the couple there.

Now Bolland wants our team to show NCL the evidence that proves it mistakenly denied him boarding the cruise.

And he wants his money back.

But did NCL mistakenly deny boarding of the cruise to Bolland, or does the mistake lie elsewhere? That’s the question for today.

This is how to get a refund from a bankrupt airline

The pandemic has been especially hard on the travel industry. Many businesses have not survived. The latest casualty is Alitalia which closed down forever on Oct. 15. This closure has left many Alitalia customers wondering how to get a refund from the bankrupt airline.

And what happens if an airline goes belly up in the middle of your vacation and leaves you stranded abroad?

For Kesleigh Eysie, these weren’t hypothetical questions. She found herself stuck in Paris after Primera Air suddenly canceled her flight home. Although the economically challenged company promised a refund and even an additional stipend, it didn’t follow through. Instead, the airline went bankrupt and stopped operating entirely.

Now Eysie wants to know if there is any way to get her money back from the bankrupt airline.

Eysie’s dilemma should serve as a warning for travelers considering buying a low-cost ticket on an unfamiliar or financially unstable airline. Although you may be able to score a bargain basement priced flight, it’s essential to do a little research before plunking down your money. Or, like Eysie, you could end up with a worthless ticket on a bankrupt airline — and a big financial headache. (Originally published: March 2019,  updated Oct. 31, 2021)

Hertz made a big mistake and charged me $750 extra! I need help

Shannon Mikus says Hertz made a big mistake during her recent car rental. She says the company charged her nearly $750 extra, and she can prove it. So why won’t anyone at Hertz acknowledge this outrageous error and refund her cash?

That’s the question of the day.

This tale is another that highlights the dramatic rise in billing mistakes by Hertz and other agencies during the pandemic. Whether by carelessness, lack of skilled employees, or questionable business practices, something is amiss in the car rental industry. Here’s Mikus’s frustrating experience and some vital information so you can avoid ending up in the same situation.

My child was denied boarding our cruise! Can NCL refuse my refund request?

Anakarina Alvarez has a highly unusual story to tell — one that includes lots of confusing twists and turns. She says her family had been eagerly looking forward to a tropical vacation aboard Norwegian Cruise Lines’ Gem. Unfortunately, those plans ended abruptly at embarkation when the cruise line denied boarding to her 11-year-old child. To add insult to injury, NCL refused the family’s $4,000 refund request, too.

Alvarez says NCL made a big mistake when it denied boarding their family’s dream cruise to her fully-vaccinated daughter. Now she wants our team to force the cruise line to admit its error and issue a refund and compensation.

But wait a minute!

The cruise line maintains it made no mistake — Alvarez’s daughter was not denied boarding in error. NCL requires all passengers to be fully vaccinated. And since children under 12 aren’t currently approved for any COVID vaccine, this 11-year-old couldn’t have been fully vaccinated.

Case closed. Or is it?

A filthy vacation rental is not my thing! How do I get a refund?

When an Airbnb host directs Andrea Walker to use the service elevator in the building where she is renting an apartment, she’s slightly suspicious. However, when she opens the door to the unit, she knows she definitely won’t be staying. The owner apologizes for the state of the filthy Airbnb vacation rental and quickly agrees to a refund.

So why does the host later tell Airbnb that she spent the whole weekend at the property? (Last updated 10/14)

This is one easy way to ruin your anniversary and waste $3500, too!

During the pandemic, it’s easier than ever to ruin your anniversary — especially if you’re planning to travel. Willie Williams found this out in a most unpleasant way.

Last month, Williams and his wife were eagerly looking forward to celebrating their anniversary on a sunny beach in Jamaica. A few days before departure, they were patiently waiting for Rite Aid to provide the results of their pre-trip COVID test. But all their anniversary dreams were ruined when those test results came too late for them to board the plane.

Instead of celebrating their anniversary in the tropics, they spent it staring at a $3,500 nonrefundable invoice from Vacations To Go.

Now the couple is pleading with the Elliott Advocacy to pull their anniversary plans out of the ruins. But is that something we can do?

Why did Travelocity make me pay for a permanently closed hotel?

Rosalva Paulino recently used Travelocity to book a pleasant-looking historic property in a remote area of Mexico. However, upon arrival at the location, she was confronted by a permanently closed hotel. Complete with blocked entrances and overgrown vegetation, it was clear the hotel had been shuttered for some time. Bewildered, she scrambled to find alternative accommodations on her own.

Paulino assumed Travelocity would apologize and quickly refund her prepaid reservation for the permanently closed hotel.

She was wrong. Her shock turned to anger when Travelocity rejected the refund request, claiming the hotel refused to approve it.

Now she wants the Elliott Advocacy team to see if we can make sense of this nonsensical situation.

I didn’t damage this vacation rental! Do I have to pay for it?

Could you be falsely accused of causing damage to your next vacation rental — and be forced to pay for it?

Colleen McKenna is sure that the answer to that question is “yes.” She just returned from what she thought was a peaceful and uneventful stay in a rented condo in Hawaii. But the property manager says she and her husband caused significant damage to the vacation rental during a domestic disturbance. As a result, he charged her credit card for cleanup and repairs — several days after the couple’s departure.

McKenna says she has absolutely no idea what this man is talking about and believes it’s a scam. Now she’s asking the Elliott Advocacy team to investigate.

Can we find out what’s going on here?

Vrbo doesn’t allow shared space vacation rentals. So why won’t this host leave?

Franklin Wu had a most unusual experience with Vrbo after he prepaid $9,000 for a four-month apartment rental in Switzerland. Although Vrbo doesn’t allow shared vacation rentals, suddenly in the middle of the night, the host made it clear she wasn’t leaving. So he did.

But then Vrbo gave him another shock —  the host could keep all his money. What is going on here?

This tale is a strange one to be sure. Wu did nothing wrong, and yet he almost lost thousands of dollars in this debacle — almost. (Last updated Sept. 21, 21)

This United business class upgrade wasn’t worth $999. I want my money back!

It’s not likely that any airline would refund a business class upgrade after a passenger completes the trip. But that’s precisely what Juli Talec says an employee of United Airlines promised to do before her recent upgrade.

Talec insists that she never intended to pay to boost her seat into the elite section of the aircraft. So why did she sign a credit card receipt for the business class upgrade at the United Airlines check-in counter?

That’s the $999 question of the day.

Talec’s strange tale underscores just how important it is for travelers to familiarize themselves with basic airline protocol. You can’t enjoy a business class upgrade on United Airlines or any other carrier and expect a refund later. Unfortunately, this passenger learned that lesson just a little too late.

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