How can I get my $1,103 refund from a bankrupt airline?!

What can you do if your airline goes bankrupt and leaves you stranded in another country?

For Kesleigh Eysie, that’s not a hypothetical question. Last July, she found herself stuck in Paris after Primera Air suddenly canceled her flight home. Although the economically challenged company promised a refund and even an additional stipend, it didn’t follow through. Instead, the airline went bankrupt and stopped operating entirely. Read more “How can I get my $1,103 refund from a bankrupt airline?!”

NordicTrack sent me a broken treadmill! What can I do now?

Angela Wise decides to begin the new year with a commitment to a consistent exercise plan. So she orders a brand-new NordicTrack treadmill. But when she receives a broken treadmill, her enthusiasm turns to frustration — and then anger. Can we help get Wise back on the right track? Read more “NordicTrack sent me a broken treadmill! What can I do now?”

This is what can happen when you fly on the day of your cruise

Maybe you’ve chosen to fly on the day of your cruise and things went off without a hitch. But for Tom Watson and his wife, that’s a gamble they lost. A series of fiascos led Watson to arrive at the cruise terminal without a passport — for a journey to Cuba. With just minutes to look for the document, time ran out and they missed the cruise. Read more “This is what can happen when you fly on the day of your cruise”

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles. It didn’t. Unfortunately, they discovered the zero mileage allotment on their rented SUV only after they completed a 1,150-mile road trip.

Now they’re asking if there is any way to reverse this car rental mistake. Read more “Warning: Not every rental car comes with unlimited miles”