This is everything you need to know about taking a cruise

With the coronavirus keeping the cruise industry in a state of suspended animation, now is the perfect time to review our ultimate guide to a successful voyage.

The Elliott Advocacy team handles hundreds of requests for help from distressed cruise line passengers each year. Many of these cruise fiascos could have been avoided by following some simple guidelines. Here’s all the information you need to know about cruising before you embark on your next (or first) maritime adventure. Read more “This is everything you need to know about taking a cruise”

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If you get sick on a bus tour, can you get a refund?

If you get sick on a bus tour should the operator give you a refund — even if you completed the entire trip? Gay Hackney believes so.

She says that two fellow travelers aboard the bus appeared ill during her 13-day tour through Spain and Portugal. The father and son’s constant coughing irritated her. But the last straw came at the end of the tour when she woke up sick herself. Now that she’s home, she wants to know if Trafalgar owes her a refund for this unpleasant bus tour. (Updated Jan. 2021) Read more “If you get sick on a bus tour, can you get a refund?”

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Is this the worst Airbnb experience ever?!

Lee Smith believes she just had the worst Airbnb experience ever. And after you hear — and see — what she (and her cat) endured during the past month, I think you might agree.

Her tale is a harsh reminder of the risky nature of shared-space rentals. Smith assumed the Airbnb host had properly vetted the man with whom she would be sharing an apartment. Unfortunately, that doesn’t appear to be the case. (last updated Jan 2021) Read more “Is this the worst Airbnb experience ever?!”

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What is the PayPal Key and how did a hacker make one for me?

Until recently, Robin Shermon had never even heard of the PayPal Key. But a few days before Christmas, she quickly learned all about the new virtual card in the most unpleasant way. That’s when she discovered a hacker had created a PayPal Key and made a $2,000 purchase using her cash.

Now Shermon hopes that the Elliott Advocacy team can get her hard-earned money back.

Can we do it? Read more “What is the PayPal Key and how did a hacker make one for me?”

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An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.

Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?

We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. Read more “An Air Canada mistake caused me to be detained in Korea — for two weeks!!”

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How are my Amazon gift cards worthless? Help!

If you bought or received gift cards over the holidays, you’ll likely find this tale of particular interest. Deborah Kahn recently purchased two Amazon gift cards at her local pharmacy but found them to be worthless when she tried to redeem them. Then the company told her that she’s out of luck.

Can we figure out what’s gone wrong here? (Last updated Dec.2020) Read more “How are my Amazon gift cards worthless? Help!”

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If American Airlines gave you a flight credit, this is what you need to know

Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.

Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.

But can we?  Read more “If American Airlines gave you a flight credit, this is what you need to know”

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Can the cruise line cancel my trip and keep my money?!

The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money. (Reprint) Read more “Can the cruise line cancel my trip and keep my money?!”

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What happened to the earrings I bought on my cruise last year?!

The beautiful earrings that Robin White bought onboard her Caribbean cruise last year are missing. She’s been trying to find the lost gems for nearly a year, but the coronavirus pandemic has thwarted her efforts. Now Starboard Cruise Services claims a third party delivered the jewelry to her home last March.

So shouldn’t the company be able to provide proof of delivery of the $1,600 earrings? Read more “What happened to the earrings I bought on my cruise last year?!”

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