No, you can’t fly internationally with just a library card!

Elgy Gillespie was on her way to the airport when she lost her passport. No problem, she thought. Having recently read an article that suggested she could fly with just a library card, she was confident that she could talk her way onboard her international flight. But when a Norwegian Air Shuttle agent unequivocally denied her boarding without a passport, she was stunned by his lack of understanding.

Now she wants the Elliott Advocacy team to intervene. Can we?

Read more “No, you can’t fly internationally with just a library card!”

United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa.

With nearly $5,000 at stake, Gatchalian wants to know if United Airlines can really arbitrarily put her family on another airline and then refuse to assist further.  Read more “United Airlines put me on another airline! Can I refuse?”

Here it is: the most ridiculous theft accusation by a hotel

Now it’s time to reveal the most ridiculous hotel theft accusation ever: pillow thievery at a two-star hotel.

During his stay at a Quality Inn, it never crossed Tim Kendall’s mind to steal the mediocre pillows in his room. But that didn’t stop the manager of this franchised property from branding the elderly man a pillow thief. And you won’t believe the outrageous value that this guy placed on two standard pillows.  Read more “Here it is: the most ridiculous theft accusation by a hotel”

What happens if you refuse to wear a mask on the flight? This…

You can probably guess what would happen if you refuse to wear a face mask on your next flight. But Arden Dmitrenko seems to have been surprised by United Airlines’ reaction to his mask rebellion during his flight last week. Read more “What happens if you refuse to wear a mask on the flight? This…”

If a European airline owes you a refund, here’s how to get it

Can a European airline force you to accept a voucher instead of a refund for a flight it canceled during the pandemic? The simple answer is no. But that hasn’t stopped many carriers across the globe from trying.

Read more “If a European airline owes you a refund, here’s how to get it”

Never claim to be nearly killed by an inflight injury if you weren’t. This is why

Mai Le says that an in-flight injury on Hawaiian Airlines nearly put an end to her life. Now she’s asking the Elliott Advocacy to force the airline to pay her medical bills and other compensation. But without supporting documentation, is this something we can do?  (Reprint – updated)

Read more “Never claim to be nearly killed by an inflight injury if you weren’t. This is why”

This is everything you need to know about taking a cruise

With the coronavirus keeping the cruise industry in a state of suspended animation, now is the perfect time to review our ultimate guide to a successful voyage.

The Elliott Advocacy team handles hundreds of requests for help from distressed cruise line passengers each year. Many of these cruise fiascos could have been avoided by following some simple guidelines. Here’s all the information you need to know about cruising before you embark on your next (or first) maritime adventure. Read more “This is everything you need to know about taking a cruise”