Michelle Couch-Friedman

Is this really a $951 car rental mistake?!

Andrew Dupuy made a "little" mistake when he returned his recent car rental in Seattle. He says an innocent oversight…

March 17, 2021

Can Sandals cancel my vacation and refuse my refund request?

Did Sandals close all its resorts during the pandemic and refuse to refund its guests for vacations it couldn't provide?…

March 12, 2021

What happened to the earrings I bought on my cruise last year?!

The beautiful earrings that Robin White bought onboard her Caribbean cruise last year are missing. She's been trying to find…

March 10, 2021

An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie…

March 2, 2021

What can you do if you sent money to a stranger by mistake?

What if you sent $500 to a stranger by mistake and that person refused to give back your money? That's…

February 27, 2021

An eBay gift card scam is running wild. This is how to avoid it

Here come the eBay gift card scammers -- and just in time to steal your cash after the holidays. But…

February 25, 2021

Here’s how to quickly lose $1,300 to a stranger on Venmo!

Cindy Baker thought she understood how to use Venmo. She didn't. Her misunderstanding of the money transfer mobile app caused…

February 20, 2021

I wasted $2,000 on a vacation rental that does not exist!

Paul Trosclair says he just spent nearly two grand on a vacation rental that does not exist. To make matters…

February 15, 2021

Here it is: The most expensive car rental pricing mistake ever!

Marvin Payne believes he's uncovered the most expensive car rental pricing mistake ever, and I think you might agree. Several…

February 8, 2021

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake over the holidays and it ruined his family's dream vacation. In all the…

February 6, 2021