Barbara Lawrence and her husband fly to Paris on Air France from Boston. They pay extra for premium economy seats because they want to get a good night’s sleep on the overnight flight. Alas, their seats don’t recline, but an Air France ticket agent in Boston tells them the airline will knock 20 percent off the ticket price to make amends for the broken seats. So where’s the discount they were promised? “Forced to fly in a broken Air France seat — am I owed a discount?”
Charles Nethersole books a prepaid car rental through CarTrawler for a trip through the English countryside. But when he shows up at the rental agency, a representative tells him he “doesn’t qualify” to rent a car or to receive a refund. Next stop? Our advocates. “CarTrawler took my money, but wouldn’t give me a car!”
Kathleen DeRosa’s Southwest Airlines domestic flight from Texas to Florida didn’t take off on schedule because of a de-icing problem. So why is DeRosa invoking European laws to persuade the airline to compensate her?
And why is she doing it like this? “No, your insults won’t make European law apply to Southwest Airlines”
Abe Kohn has been renting cars from National Car Rental for more than ten years. He says he has often received a free upgrade. This time, though, things went differently — very differently.
Before Sheldon Segal asked for help, he tried to fix the problems with his new Kenmore high-efficiency washing machine himself. He said the machine left a detergent residue on his dark clothes. “Hey Sears, I know how to use my washing machine!”