They wanted an Overseas Adventure. Now they just want a refund

A Minnesota couple on an Overseas Adventure trip to Latin America got more than they bargained for when they requested a tour refund. Susan Sanger and her husband, Henry Solmer, abandoned a trip with the company in February when he became ill. Read more “They wanted an Overseas Adventure. Now they just want a refund”

This is another hotel horror story. How about an Amex refund?

Angela Chen is just the latest reader with a hotel horror story. Now she wants an Amex refund. But does she deserve it? Read more “This is another hotel horror story. How about an Amex refund?”

Who made an unauthorized modification to this iPhone?

Did Sudheer Anumula make an unauthorized modification to his new iPhone 8? And what, pray tell, is an unauthorized modification in the first place?
Read more “Who made an unauthorized modification to this iPhone?”

About the Author
Michael Hinkelman is an award-winning journalist with more than 35 years experience. He has worked for daily newspapers in Atlanta and Philadelphia, most recently as a small-business columnist for the Philadelphia Daily News, before retiring in 2016. In 1993, Hinkelman won a prestigious Gerald Loeb Award for Distinguished Business and Financial Journalism for an investigation into the finances of the Atlanta Public Schools. In 2016, he was a lecturer in media relations at the University of Pennsylvania's Fels Institute of Government. Read more of Michael's stories here.
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Rejuv Maxx sold me $1,100 in spa services and then closed forever

Kim Wacek sees a great “buy one, get one free” offer on prepaid spa services at a South Florida spa operated by Rejuv Maxx. She spends over $1,100 on the deal, but before she can enjoy any of the services the company closes its doors forever. Did she just get fleeced? Read more “Rejuv Maxx sold me $1,100 in spa services and then closed forever”

CarTrawler took my money, but wouldn’t give me a car!

Charles Nethersole books a prepaid car rental through CarTrawler for a trip through the English countryside. But when he shows up at the rental agency, a representative tells him he “doesn’t qualify” to rent a car or to receive a refund. Next stop? Our advocates. Read more “CarTrawler took my money, but wouldn’t give me a car!”