How can I untangle this rental car damage mess?

In September 2015, Linda Carskadon and her husband, Bruce, rented a car in Milan, Italy, from Hertz through Auto Europe. Two days later, in France, a French driver slammed into the back of their car. Although they were not at fault, Hertz required them to pay for damages when they returned the car. Carskadon then spent more than two years following up with Hertz and Auto Europe, to no avail. You won’t believe what happened next. Read more “How can I untangle this rental car damage mess?”

They wanted an Overseas Adventure. Now they just want a refund

A Minnesota couple on an Overseas Adventure trip to Latin America got more than they bargained for when they requested a tour refund. Susan Sanger and her husband, Henry Solmer, abandoned a trip with the company in February when he became ill. Read more “They wanted an Overseas Adventure. Now they just want a refund”

This is another hotel horror story. How about an Amex refund?

Angela Chen is just the latest reader with a hotel horror story. Now she wants an Amex refund. But does she deserve it? Read more “This is another hotel horror story. How about an Amex refund?”

A United Airlines error sent us on a one-way trip

When a nor’easter takes aim at Newark, N.J., Scott Goldsleger realizes that it will threaten his family’s vacation. Thinking fast, he calls United Airlines and successfully changes their flight so that they can escape before the storm. The problem comes when the family tries to return home from their trip. All signs point to a big United Airlines error that leaves them stranded in Costa Rica. Can we help?

Read more “A United Airlines error sent us on a one-way trip”

Who made an unauthorized modification to this iPhone?

Did Sudheer Anumula make an unauthorized modification to his new iPhone 8? And what, pray tell, is an unauthorized modification in the first place?
Read more “Who made an unauthorized modification to this iPhone?”

About the Author
Michael Hinkelman is an award-winning journalist with more than 35 years experience. He has worked for daily newspapers in Atlanta and Philadelphia, most recently as a small-business columnist for the Philadelphia Daily News, before retiring in 2016. In 1993, Hinkelman won a prestigious Gerald Loeb Award for Distinguished Business and Financial Journalism for an investigation into the finances of the Atlanta Public Schools. In 2016, he was a lecturer in media relations at the University of Pennsylvania's Fels Institute of Government. Read more of Michael's stories here.
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