Custom Shop closed, so what can I do with this $500 gift certificate?

John Goldberg and his sister purchased a $500 gift certificate from The Custom Shop for their nephew. But when their relative went to the clothier’s store location in San Francisco, he found the Custom Shop closed. And the company will not refund the cost of the gift certificate.

What can he do with a $500 gift certificate for a retailer that closed its only physical location near him? Read more “Custom Shop closed, so what can I do with this $500 gift certificate?”

When is an Expedia confirmation not actually a confirmation?

Verena Martin used Expedia to book flights to Europe for herself and her four-year-old son. But when she arrived at the airport, ready for departure, she discovered she hadn’t actually purchased the flights — though she had received an Expedia confirmation. Can we help? Read more “When is an Expedia confirmation not actually a confirmation?”

Why is this company using my home address in its advertisements?

Stefanie Rembiszewski offers violin lessons via the music company Taylor Robinson at their request — and then discovers her home address listed as a business location in online directories. Her mailbox begins filling up with the company’s mail. Someone even rings her doorbell to inquire about lessons. Can we help her take back her home address? Read more “Why is this company using my home address in its advertisements?”