My mom used Chase QuickPay and accidentally sent $1,450 to a stranger

Yunnie Son’s mother sends $1,450 via Chase QuickPay to what she thought was her daughter’s account. It wasn’t. Read more “My mom used Chase QuickPay and accidentally sent $1,450 to a stranger”

There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.

Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be. Read more “There’s no way we’re taking this Southwest Airlines case. No way, no how. Nuh-uh.”

If you make a trip insurance claim, you must prove you were actually on a trip

Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy. Read more “If you make a trip insurance claim, you must prove you were actually on a trip”

We were heading to the Bahamas, but Air Canada left us in Orlando

How much does an airline have to do to get you to your destination on time if the flight is postponed? Jacqui DeGeus learns the answer the hard way. Read more “We were heading to the Bahamas, but Air Canada left us in Orlando”

British Airways goes on the blink. What should I expect?

British Airways: “The World’s Favourite Airline.”

I know what you’re thinking. I must be joking. Certainly, Lynne Farrow from Arlington, Va., will think I am. She was one of the 75,000 passengers stranded when British Airways (BA) had a worldwide IT systems failure on May 28. Read more “British Airways goes on the blink. What should I expect?”