Why did you abandon me in Casablanca, Air Canada?

David Shiner’s trip home from Casablanca, Morocco, wasn’t the beginning of a beautiful friendship between him and Air Canada. The airline forced Shiner to stay behind while his family returned several days ahead of him. Air Canada reimbursed Shiner’s incidental expenses and the cost of his airfares. Read more “Why did you abandon me in Casablanca, Air Canada?”

How to have a Priceline hotel booking fiasco

When the Viceroy Hotel appeared in Mel Bandler’s Priceline search for affordable rooms, she quickly made a hotel booking for three persons. Bandler was excited about scoring an exclusive deal — until she learned that the room had a two-person maximum occupancy limit. And to make matters worse, her room charge was nonrefundable. Read more “How to have a Priceline hotel booking fiasco”

Why are you billing me for rental car damage, Hertz?

Seven months after Mark Breeding returned his rental cars in good condition, Hertz sent him a damage claim. Hertz refused to send Breeding a statement of damages simply because it could refuse to do so. But with our help, Breeding sent the rental car damage claim rolling away. Read more “Why are you billing me for rental car damage, Hertz?”

How to get a great Priceline rate on the wrong room type

Kimberly Ball recently found a great Priceline rate for two rooms at an Extended Stay America. But when she arrived at the hotel, she found that the hotel had assigned her the wrong room type. The bedding in those rooms could not accommodate her group of friends and now she wants a refund. Read more “How to get a great Priceline rate on the wrong room type”

If you want a hotel refund, you can’t wait one year to ask

Judith Levine was happily looking forward to her trip to Peru when disaster struck, and she had to cancel for medical reasons. Although she had travel insurance coverage, she couldn’t get a hotel refund. ¡Qué lástima! Read more “If you want a hotel refund, you can’t wait one year to ask”