They ran out of rental cars — why won’t Hotwire do the right thing?

Francisco Hernández Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival. Read more “They ran out of rental cars — why won’t Hotwire do the right thing?”

An American Airlines flight without a restroom. Is this legal?

Judy Freedman was waiting to board her American Airlines flight to Columbus when the flight crew made a troubling announcement: The aircraft didn’t have a working restroom. And American Airlines wasn’t going to do anything about it — because it didn’t have to. Read more “An American Airlines flight without a restroom. Is this legal?”

Before you try to use China’s 72-hour visa-free transit, make sure you qualify

Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines. Read more “Before you try to use China’s 72-hour visa-free transit, make sure you qualify”

The Israeli Aviation Services Law and how it covered this traveler’s delay

El Al misplaces Carolyn Fuchs’ luggage during her flight to Israel for her daughter’s wedding. Then it delays her flight home by nine hours. What rights does Fuchs have? And can our advocates help her get compensation from El Al? Read more “The Israeli Aviation Services Law and how it covered this traveler’s delay”

I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?

Although Peggy Kroll does not authorize automatic toll payment service on her Budget rental, she is charged a “convenience fee” by Budget for E-ZPass service in New York and New Jersey. Can our advocates persuade Budget to reverse the fee? Read more “I didn’t activate my E-ZPass on my Budget rental, so why am I being charged for it?”