Bad behavior in business class — what did she spray?

Athos Sani’s flight on Air France stank — literally. He was the victim of someone else’s bad behavior in business class. As a result, he was forced to abandon his seat for the rest of the flight. He asked us for help with his complaint. But the resolution he wants doesn’t pass our advocate’s sniff test. Read more “Bad behavior in business class — what did she spray?”

This is how to miss your Carnival cruise and lose your money too

If you miss your Carnival cruise but have no trip insurance in place, you may be out of luck.

After unexpected knee surgery, Alijahnea Cooley and her mother missed their Carnival cruise to the Bahamas. Although Cooley neglected to insure this “dream” vacation, she wants our advocacy team to help retrieve her lost money. Is that possible?
Read more “This is how to miss your Carnival cruise and lose your money too”

Hey Tripmasters, could you please talk to me?

Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change? Read more “Hey Tripmasters, could you please talk to me?”

What’s this $450 non-ATM withdrawal fee, Chase?

Tiffani Lavell had been a loyal Chase customer. So she thought the bank would charge her only a small fee to transfer her funds. But Chase charged her an astounding $450 non-ATM withdrawal fee. Read more “What’s this $450 non-ATM withdrawal fee, Chase?”

Toyota refuses to fix my fast-lane sensors — can you help me?

Patrick Taves would like our advocates to help him with his Toyota fast-lane sensor repair case. And we will — when he sends us his paper trail. Read more “Toyota refuses to fix my fast-lane sensors — can you help me?”