Hey, where’s my Expedia flight credit?

The clock was ticking. If Bill Mentz didn’t use his Expedia flight credit soon, it would expire. But he couldn’t apply it when he tried to rebook his flight on United Airlines. Neither Expedia nor United would help him — and time was running out. Read more “Hey, where’s my Expedia flight credit?”

Her baby has big ticket problems. Who can fix this?

Cathy Ndvolu thanks the powers that be that she checked her reservation with Air Canada before she left for the airport. Had she not done so, she would have had to purchase a new ticket for her baby. Air Canada issued her infant daughter’s ticket with her name misspelled. If Ndvolu tried to use that ticket to take her daughter to Paris, Air Canada would tell her Au revoir! Read more “Her baby has big ticket problems. Who can fix this?”

Ryanair check-in problems cost us big money

Greg Vetter booked his recent European trip on the cheap. He and two traveling companions used Vayama, a travel website, to book flights on Ryanair. But a Ryanair check-in problem canceled out Vetter’s savings and caused him trouble that he could have avoided. Read more “Ryanair check-in problems cost us big money”

Can she get compensation for her delayed Icelandair flight?

When Chieh-Chen Bowen and her husband sought EC 261 compensation for their delayed Icelandair flight, the airline froze them out. And that was just the tip of the iceberg of their problems with Icelandair. Read more “Can she get compensation for her delayed Icelandair flight?”

How she learned a valuable lesson about Chinese visas

If you’re planning to fly into or through China, even if you’re just making a connection, get a Chinese visa. I repeat: get a Chinese visa. Without one, your airline can get away with denying you boarding. Sara Peterson had to learn this painful lesson about Chinese visas when China Southern Airlines wouldn’t let her fly. Read more “How she learned a valuable lesson about Chinese visas”