How to have a Priceline hotel booking fiasco

When the Viceroy Hotel appeared in Mel Bandler’s Priceline search for affordable rooms, she quickly made a hotel booking for three persons. Bandler was excited about scoring an exclusive deal — until she learned that the room had a two-person maximum occupancy limit. And to make matters worse, her room charge was nonrefundable. Read more “How to have a Priceline hotel booking fiasco”

Why are you billing me for rental car damage, Hertz?

Seven months after Mark Breeding returned his rental cars in good condition, Hertz sent him a damage claim. Hertz refused to send Breeding a statement of damages simply because it could refuse to do so. But with our help, Breeding sent the rental car damage claim rolling away. Read more “Why are you billing me for rental car damage, Hertz?”

How to get a great Priceline rate on the wrong room type

Kimberly Ball recently found a great Priceline rate for two rooms at an Extended Stay America. But when she arrived at the hotel, she found that the hotel had assigned her the wrong room type. The bedding in those rooms could not accommodate her group of friends and now she wants a refund. Read more “How to get a great Priceline rate on the wrong room type”

This is a really expensive American Airlines award ticket error

Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket. Read more “This is a really expensive American Airlines award ticket error”

If you want a hotel refund, you can’t wait one year to ask

Judith Levine was happily looking forward to her trip to Peru when disaster struck, and she had to cancel for medical reasons. Although she had travel insurance coverage, she couldn’t get a hotel refund. ¡Qué lástima! Read more “If you want a hotel refund, you can’t wait one year to ask”

Get smart. Sign up for the newsletter.