Can she get compensation for her delayed Icelandair flight?

When Chieh-Chen Bowen and her husband sought EC 261 compensation for their delayed Icelandair flight, the airline froze them out. And that was just the tip of the iceberg of their problems with Icelandair. Read more “Can she get compensation for her delayed Icelandair flight?”

How she learned a valuable lesson about Chinese visas

If you’re planning to fly into or through China, even if you’re just making a connection, get a Chinese visa. I repeat: get a Chinese visa. Without one, your airline can get away with denying you boarding. Sara Peterson had to learn this painful lesson about Chinese visas when China Southern Airlines wouldn’t let her fly. Read more “How she learned a valuable lesson about Chinese visas”

Is there any way to fix this Agoda problem?

Rachel Gaspers has a big Agoda problem and she wants our help to fix it. But can we?

Gasper’s case highlights the risks you might be taking when you use an obscure third party booking site like Agoda.com. Unfortunately, as in this case, these risks can include foreign currency confusion among other things. As a result, you just might not be getting the deal you think you’re getting. Read more “Is there any way to fix this Agoda problem?”

What happened to my missing Hertz discount code?

Before Stephen Gondek boarded his flight back to Minneapolis, Hertz broadsided him with some bad news. The car rental company had given him a quote of $203 when he reserved his car, thanks to a Friends and Family Hertz discount code. Now it was charging him $814.

What happened to his missing Hertz discount? Read more “What happened to my missing Hertz discount code?”

No ticket on Travelocity. Now what?

When Anne Mitchell logged onto Travelocity to check her flight status, she made a horrifying discovery. She had reserved a flight on Thomas Cook Airlines from Manchester, England, to Orlando, but now she had no ticket on Travelocity. The reservation was a “ticketing in progress” — and she would have to pay $1,950 for a last-minute flight. Read more “No ticket on Travelocity. Now what?”