Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket refunded.
Judith Levine was happily looking forward to her trip to Peru when disaster struck, and she had to cancel for medical reasons. Although she had travel insurance coverage, she couldn’t get a hotel refund. ¡Qué lástima!
Leah and John Tall book code-shared business class flights on British Airways. But their itinerary doesn’t provide the minimum connection time required during their return trip. They find themselves seated in economy class, and the airlines involved won’t refund their involuntary downgrade. Can our advocate help the Talls get their money back?
Our advocates would normally be happy to try to help someone like Charles Kampinski. But then we saw the specifics of his American Airlines refund request. And we concluded that any attempt at advocacy — whether ours or his — for the costs he wants refunded has no chance of getting off the ground.
Andrea Stewart had one day left to decide. She had booked a stay in Kauai, but torrential rains were falling
Gloria Reyes faces the prospect of saying aloha to her vacation in Hawaii — and $1,600 in rebooking fees. But she doesn’t feel that it’s safe to take her family there because of the Kilauea volcano eruption on May 3.
Susan Brett and her friend feel like they’ve swallowed a bottle of Felix Felicis (liquid luck). They’ve scored a Ticketmaster deal for hard-to-get tickets for “Harry Potter and the Cursed Child” for their upcoming visit to New York. But when they look at their email confirmation from Ticketmaster, they feel like they’ve been kissed by dementors. The Ticketmaster confirmation shows the wrong date — a time when they would not be in New York.
Yuriy Guzman received a special deal from Norwegian Cruise Line (NCL) for a cruise for himself and his family. Then Guzman himself couldn’t go. When Guzman failed to pay the NCL price increase in his relatives’ cruise fares, NCL blocked him from its cruises.
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Margery Lyman was a no-show on her United Airlines flight, and she had a long list of complaints. She wants us to fight United’s no-show policy for her.
If you miss your Carnival cruise but have no trip insurance in place, you may be out of luck.
After unexpected knee surgery, Alijahnea Cooley and her mother missed their Carnival cruise to the Bahamas. Although Cooley neglected to insure this “dream” vacation, she wants our advocacy team to help retrieve her lost money. Is that possible?
When Susan Snyder rented a car from National Car Rental, she turned down its offer of insurance. Her own auto insurance policy would, she thought, cover any damage to the rental car. Then National blindsided her when it assessed her an “administrative fee.”
Pat Bowes uses Angie’s List to purchase eight hours of housekeeping at a discounted rate. But her housekeeper marks the not-yet-used deal “used” without doing any work for Bowes. Can our advocates clean up this messy situation and secure a refund for Bowes?
Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change?
Many of Ann Moideen’s personal effects didn’t survive her cross-country move. Some went missing. Others arrived at her new home damaged or broken.
Beverly and Bob Sorrentino canceled their cruise long ago, but their insurance claim through Trip Mate is still “processing.” Can our advocates help the Sorrentinos get their reimbursement check?
Andrea Asdel found an unexplained $250 charge on her Hampton Inn hotel bill two days after her stay. According to the hotel, this was an “incidence charge” — or, in plain English, a hotel smoking fee.
Jeff Gillman would like a full refund from Hotels.com for his self-booked Mexican hotel reservation. Although our advocates reached out to Hotels.com on his behalf, his Mexican hotel ultimately told Gillman ¡Adiós!
Claudia and Craig Meisner order Cox Communications services online. At that time, Cox Communications promises the Meisners bonus services worth $700 on prepaid cards. But Cox only provides cards worth $400. What has caused this failure to communicate? And can our advocates get Cox to honor its promise to the Meisners?
Art Golden didn’t exactly have the cruise of his lifetime. His ship was delayed arriving in port, so he needed his hotel room for an extra half-day. Then he became ill while on board the ship.
Shivi Chaturvedi used Expedia to book a flight to India. But the next day Expedia canceled her tickets — and the online company still hasn’t fully refunded her airfares. Chaturvedi, a student, wonders if she will ever receive her full Expedia refund.
Norma Eigles couldn’t connect her Blu-ray player to her new TV. She hoped that the Geek Squad, Best Buy’s in-house technicians, would help her connect the two machines. But the Geek Squad let her down.
Robert Liu and Zhengan Wang expected to fly in business class when they traveled on LATAM Airlines last year. But the airline downgraded them to economy class. LATAM promised them compensation, but the airline paid them less than the promised amount. Liu feels cheated.
Sometimes even our own advocates fall afoul of fine print. Andy Smith, our chief copy editor, found himself in this trap during a recent trip to Costa Rica. Smith admits that he should have taken the advice we offer other readers of this site. Had he done so, he would have read Travelocity’s fine print — and he wouldn’t be out $126.
Ling Hsu had hoped for a pleasant vacation. She and some friends booked a stay through Airbnb in Valencia, Spain, for four nights, including cleaning and service fees. But when they faced a flight delay, they couldn’t reach their host upon arrival. Ling and her companions booked themselves into a hotel for two nights. Then they heard from the host – too late to cancel their hotel stay. And when Ling needed Airbnb help to get a partial refund, Airbnb let her down.
Judith Hoffman canceled a cruise when she needed a knee replacement. She’s still waiting for Trip Mate to pay her claim. Trip Mate won’t tell her when it will resolve her case. Can our advocates do anything to get a reimbursement check to Hoffman?
Tiffani Lavell had been a loyal Chase customer. So she thought the bank would charge her only a small fee to transfer her funds. But Chase charged her an astounding $450 non-ATM withdrawal fee.