Why won’t JustFly help me out?

JustFly help seems to be an oxymoron these days. Deonna Pruitt is the latest in a long queue of customers to make that discovery. Read more “Why won’t JustFly help me out?”

How is a transatlantic downgrade worth so little?

Janet Haspel and her husband book premium economy reservations on Delta Air Lines. But on their code-shared flight on Alitalia, they find themselves seated in economy class. Delta offers only $66 as compensation for their involuntary downgrade. Can our advocates persuade Delta to offer the Haspels the price difference between premium economy and economy seats? Read more “How is a transatlantic downgrade worth so little?”

This is what happened when he made a big self-booking error

Mikhail Berenshteyn made a self-booking error that cost him $1,320. He blames Booking.com for charging him for a canceled transaction. But had he looked carefully at his monitor before confirming the transaction, he could have avoided the charge.

Read more “This is what happened when he made a big self-booking error”

Bad behavior in business class — what did she spray?

Athos Sani’s flight on Air France stank — literally. He was the victim of someone else’s bad behavior in business class. As a result, he was forced to abandon his seat for the rest of the flight. He asked us for help with his complaint. But the resolution he wants doesn’t pass our advocate’s sniff test. Read more “Bad behavior in business class — what did she spray?”

Why did you abandon me in Casablanca, Air Canada?

David Shiner’s trip home from Casablanca, Morocco, wasn’t the beginning of a beautiful friendship between him and Air Canada. The airline forced Shiner to stay behind while his family returned several days ahead of him. Air Canada reimbursed Shiner’s incidental expenses and the cost of his airfares. Read more “Why did you abandon me in Casablanca, Air Canada?”

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