This is a really expensive American Airlines award ticket error

Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket. Read more “This is a really expensive American Airlines award ticket error”

Bad behavior in business class — what did she spray?

Athos Sani’s flight on Air France stank — literally. He was the victim of someone else’s bad behavior in business class. As a result, he was forced to abandon his seat for the rest of the flight. He asked us for help with his complaint. But the resolution he wants doesn’t pass our advocate’s sniff test. Read more “Bad behavior in business class — what did she spray?”

What’s this $450 non-ATM withdrawal fee, Chase?

Tiffani Lavell had been a loyal Chase customer. So she thought the bank would charge her only a small fee to transfer her funds. But Chase charged her an astounding $450 non-ATM withdrawal fee. Read more “What’s this $450 non-ATM withdrawal fee, Chase?”

American Airlines reopened the plane’s door for us — then kicked us off!

Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” and ultimately kicked off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But is that a reasonable request? Read more “American Airlines reopened the plane’s door for us — then kicked us off!”

They ran out of rental cars — why won’t Hotwire do the right thing?

Francisco Hernández Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival. Read more “They ran out of rental cars — why won’t Hotwire do the right thing?”