The wedding was canceled. Where’s my refund?

Sharon Burgess was trying to find out whether her travel insurance carrier would issue a refund for a canceled wedding trip. But when DestinationWeddings.com kept her waiting for the refund, she heard alarm bells ring instead of wedding bells. Read more “The wedding was canceled. Where’s my refund?”

I need a Your Man Tours refund, not a credit

For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.

It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. Read more “I need a Your Man Tours refund, not a credit”

Great Value Vacations’ mistakes ruined my vacation. I want a refund!

Great Value Vacations’ mistakes led to a ruined trip for Mary Williams. At the last minute, she had to pay for a walk-up airfare to complete her vacation. What Williams and Great Value Vacations had was a failure to communicate. Read more “Great Value Vacations’ mistakes ruined my vacation. I want a refund!”

Trapped in a wheelchair outside their hotel

The wheels came off Olga Rudyk’s vacation when she and her husband discovered that their “wheelchair accessible” hotel in Israel wasn’t accessible at all. Neither was a refund from the hotel. And everything Rudyk did to obtain one made things worse for her case — until Elliott Advocacy stepped in. Read more “Trapped in a wheelchair outside their hotel”

Are my missing JCPenney studio photos in the picture?

Troy Nicholas’ missing JCPenney studio photos of his grandchild disappeared at the start of the pandemic. He had prepaid for the images two weeks before he was supposed to pick them up. Now that the studio was closed, would he ever receive his photos? Read more “Are my missing JCPenney studio photos in the picture?”

Missing: the refund for his EVA Air canceled flight

While Scott Kirn was on vacation in Bali, he learned that EVA Air had canceled his flight home. Days turned into months as he pursued a refund for that flight from Priceline. Had his refund disappeared into thin air? Kirn had to embark on a long, frustrating journey to get his money back — with help from Elliott Advocacy.

Read more “Missing: the refund for his EVA Air canceled flight”

I have a Vantage refund problem. What’s the holdup?

Barbara Baker has tried for months to solve her Vantage refund problems. When she canceled her cruise back in January, she sought reimbursement for her vacation costs. But nobody appeared to be listening — and her money seemed to be lost at sea. Read more “I have a Vantage refund problem. What’s the holdup?”

How can I get a Groupon refund?

The Groupon deal for Miraclash seemed like the perfect solution to Sherry Tedeschi’s eyelash growth problem. But everything that followed made Tedeschi want to tear out what was left of her lashes. When she didn’t receive the product, she embarked on a difficult quest for a Groupon refund. Read more “How can I get a Groupon refund?”

My hotel is closed for renovations! Now what?

Marie Kvistero was looking forward to rest and relaxation in her hotel room that summer day in August 2017. But she wouldn’t get either. The hotel was closed for renovations — and there was no one there to help her. (Reprint) Read more “My hotel is closed for renovations! Now what?”