This hotel service fee was a big surprise. I want a refund!

The Pennsylvania Hotel service fee in Maria Florencia Luenzo’s bill came as an unwelcome surprise. Her email confirmation from Getaroom.com suggested that she had already paid all the fees due to the hotel. Read more “This hotel service fee was a big surprise. I want a refund!”

A Priceline error left them at the airport with no tickets. What happened?

Nikolay Lesko’s credit card statement didn’t make sense. It showed charges from Priceline for four air tickets. But he had only booked two tickets, for himself and his wife. Then the airline voided both tickets, forcing the Leskos to pay for two new tickets. Lesko filed a chargeback dispute for two of the ticket charges, which he lost. And nobody could tell him what had caused the Priceline error. Read more “A Priceline error left them at the airport with no tickets. What happened?”

This is a really expensive American Airlines award ticket error

Andrea Hotaling blames an AAdvantage award ticket error for preventing her from flying to Italy as she’d planned. And now she wants a refund for a nonrefundable American Airlines ticket. Read more “This is a really expensive American Airlines award ticket error”

They were downgraded on ScotRail. So where is their refund?

Does ScotRail really need three months to issue a refund? Robin Wynings and her husband wanted to know. They were disappointed from the moment they arrived at the train station to begin their journey. That’s when they learned that they’d been downgraded on ScotRail from first class to regular service. But although ScotRail promised a refund for their downgrade, the railway repeatedly derailed the Wynings’ attempts to collect that refund. Read more “They were downgraded on ScotRail. So where is their refund?”

He didn’t want to pay for an SAS upgrade, so how did he get one?

Robert Ryan didn’t understand the emails that SAS Scandinavian Airlines sent to him and his wife, Lynne. According to the emails, SAS was upgrading their seats to business class. The Ryans did not want a flight upgrade. But when Ryan asked SAS to restore their premium economy booking, everyone to whom he spoke refused to help. Read more “He didn’t want to pay for an SAS upgrade, so how did he get one?”