Adam Chang purchased a “refundable” ticket through Expedia. He has a confirmation and an email from Expedia to prove it. Yet now that he’s canceled his reservation, all he can expect to receive for the ticket is a credit for future travel. He requested a cash refund, but his request didn’t get off the ground. He’s baffled and angry. “Did my refundable ticket become nonrefundable because of the pandemic?”
It angered Matthew Scothorn to discover that his Franke water monitor devices didn’t work. He’d been a loyal customer of Franke for many years and had always received high-quality service. But he made an even more shocking discovery when he asked Franke for help. Franke’s customer service knew all along that the devices malfunctioned — and planned to keep selling them. “How do I filter a refund out of Franke’s customer service?”
When LATAM Airlines canceled Henry DeRonck’s flight, it should have issued him a quick refund. But the progress of his refund request was slower than a Galapagos tortoise. LATAM’s bankruptcy didn’t help. Neither did Expedia, his travel agent.
Linda Galante dreamed for nine months of a refund for her eDreams canceled flights. But none of her efforts could yield that refund in reality — until she came to Elliott Advocacy. “Am I dreaming of a refund for my eDreams canceled flights?”
Cameron Lee spent months searching for a missing Expedia voucher. His inability to rebook his Yellowstone National Park hotel stay had erupted in a geyser of disappointment with Expedia. But with Elliott Advocacy’s help, he can once again look forward to his vacation. “Missing Expedia voucher for booking I didn’t cancel”
When Robin Swartz missed her airline connection, Amex Travel should have reimbursed her out-of-pocket costs. But the agency’s delays left her request grounded — until Elliott Advocacy stepped in. “Amex Travel bailed out on me when I missed my connection!”
Sharon Burgess was trying to find out whether her travel insurance carrier would issue a refund for a canceled wedding trip. But when DestinationWeddings.com kept her waiting for the refund, she heard alarm bells ring instead of wedding bells. “The wedding was canceled. Where’s my refund?”
For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.
It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. “I need a Your Man Tours refund, not a credit”
Great Value Vacations’ mistakes led to a ruined trip for Mary Williams. At the last minute, she had to pay for a walk-up airfare to complete her vacation. What Williams and Great Value Vacations had was a failure to communicate. “Great Value Vacations’ mistakes ruined my vacation. I want a refund!”
The wheels came off Olga Rudyk’s vacation when she and her husband discovered that their “wheelchair accessible” hotel in Israel wasn’t accessible at all. Neither was a refund from the hotel. And everything Rudyk did to obtain one made things worse for her case — until Elliott Advocacy stepped in. “Trapped in a wheelchair outside their hotel”