Did my refundable ticket become nonrefundable because of the pandemic?

Adam Chang purchased a “refundable” ticket through Expedia. He has a confirmation and an email from Expedia to prove it. Yet now that he’s canceled his reservation, all he can expect to receive for the ticket is a credit for future travel. He requested a cash refund, but his request didn’t get off the ground. He’s baffled and angry. Read more “Did my refundable ticket become nonrefundable because of the pandemic?”

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How do I filter a refund out of Franke’s customer service?

It angered Matthew Scothorn to discover that his Franke water monitor devices didn’t work. He’d been a loyal customer of Franke for many years and had always received high-quality service. But he made an even more shocking discovery when he asked Franke for help. Franke’s customer service knew all along that the devices malfunctioned — and planned to keep selling them. Read more “How do I filter a refund out of Franke’s customer service?”

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How do I get a LATAM refund when the airline is bankrupt?

When LATAM Airlines canceled Henry DeRonck’s flight, it should have issued him a quick refund. But the progress of his refund request was slower than a Galapagos tortoise. LATAM’s bankruptcy didn’t help. Neither did Expedia, his travel agent.

Read more “How do I get a LATAM refund when the airline is bankrupt?”

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Am I dreaming of a refund for my eDreams canceled flights?

Linda Galante dreamed for nine months of a refund for her eDreams canceled flights. But none of her efforts could yield that refund in reality — until she came to Elliott Advocacy. Read more “Am I dreaming of a refund for my eDreams canceled flights?”

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Missing Expedia voucher for booking I didn’t cancel

Cameron Lee spent months searching for a missing Expedia voucher. His inability to rebook his Yellowstone National Park hotel stay had erupted in a geyser of disappointment with Expedia. But with Elliott Advocacy’s help, he can once again look forward to his vacation. Read more “Missing Expedia voucher for booking I didn’t cancel”

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Amex Travel bailed out on me when I missed my connection!

When Robin Swartz missed her airline connection, Amex Travel should have reimbursed her out-of-pocket costs. But the agency’s delays left her request grounded — until Elliott Advocacy stepped in. Read more “Amex Travel bailed out on me when I missed my connection!”

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The wedding was canceled. Where’s my refund?

Sharon Burgess was trying to find out whether her travel insurance carrier would issue a refund for a canceled wedding trip. But when DestinationWeddings.com kept her waiting for the refund, she heard alarm bells ring instead of wedding bells. Read more “The wedding was canceled. Where’s my refund?”

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I need a Your Man Tours refund, not a credit

For John Smith, being told that he could not receive a Your Man Tours refund added insult to injury.

It was bad enough that Your Man Tours (a brand of YMT Vacations) had canceled his vacation. Now he was being offered a credit with no guarantee that he could use it before it expired. This didn’t sit well with Smith. So he embarked on a journey to receive a cash refund — with help from Elliott Advocacy. Read more “I need a Your Man Tours refund, not a credit”

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Great Value Vacations’ mistakes ruined my vacation. I want a refund!

Great Value Vacations’ mistakes led to a ruined trip for Mary Williams. At the last minute, she had to pay for a walk-up airfare to complete her vacation. What Williams and Great Value Vacations had was a failure to communicate. Read more “Great Value Vacations’ mistakes ruined my vacation. I want a refund!”

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Trapped in a wheelchair outside their hotel

The wheels came off Olga Rudyk’s vacation when she and her husband discovered that their “wheelchair accessible” hotel in Israel wasn’t accessible at all. Neither was a refund from the hotel. And everything Rudyk did to obtain one made things worse for her case — until Elliott Advocacy stepped in. Read more “Trapped in a wheelchair outside their hotel”

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