Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

You better watch your back if you're traveling this holiday season. Here's how to stay safe when your on the road.

Pro tips for traveling safer during the 2024 holidays

December 15, 2024December 14, 2024 by Christopher Elliott

You better watch your back if you’re traveling this holiday season. Here’s how to stay safe when your on the road.

When Sears cancels a work order for Gary Miertschin's cooktop stove, it promises him a refund. But the money never shows up in his account. What can he do?

Sears canceled the work order for my cooktop stove. I want a refund!

December 15, 2024December 13, 2024 by Christopher Elliott

When Sears cancels a work order for Gary Miertschin’s cooktop stove, it promises him a refund. But the money never shows up in his account. What can he do?

What if you fund a charge for Uber One on your credit card -- but Uber wouldn't let you cancel and get a refund? That's the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

Help! I can’t cancel my Uber One membership

December 12, 2024December 11, 2024 by Christopher Elliott

What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

What happens when bad parents take their kids on a plane? Maybe you get the bizarre incidents I saw in a Scandinavian airport a few weeks ago.

Attention, passengers: Bratty kids aren’t the problem. Bad parents are.

December 10, 2024December 8, 2024 by Christopher Elliott

What happens when bad parents take their kids on a plane? Maybe you get the bizarre incidents I saw in a Scandinavian airport a few weeks ago.

Adrian Mooney, sales director of Kilkea Castle Estate & Golf Club, in front of Kilkea Castle.

How do you make an Irish castle sustainable? Like this.

December 22, 2024December 7, 2024 by Christopher Elliott

How do you make Kilkea Castle sustainable? That’s the difficult question its owners had to answer when they renovated the old fortress and turned it into the Kilkea Castle Estate & Golf Club.

Arjun Chhabra's Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

My Google Play account is frozen and I’m out $115. Can you help me?

December 10, 2024December 6, 2024 by Christopher Elliott

Arjun Chhabra’s Google Play account is frozen because the company suspects him of fraudulent activity. Can he recover the $115 he spent?

Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Airbnb refund denied: But it’s in a bad neighborhood!

December 6, 2024December 4, 2024 by Christopher Elliott

Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

She bid $594 for an upgrade on ITA Airways but was seated in economy class. Now her money is gone.

December 3, 2024December 2, 2024 by Christopher Elliott

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

Here's how to get more vacation time in 2025.

You need more vacation time in 2025. Here’s how to get it.

December 2, 2024December 1, 2024 by Christopher Elliott

Here’s how to get more vacation time in 2025.

How do you protect your stuff when you're on the road? Here are rules that will prevent you from losing your valuables.

Don’t lose your valuables when you travel. Here are the rules.

December 2, 2024November 30, 2024 by Christopher Elliott

You don’t have to lose your valuables on your next big trip. Here are three rules that will prevent a major loss.