WOW air cancels my flight, leaves me in Paris and keeps my money?

WOW air cancels Mel Bandler’s flight, so she books a flight on a different airline. She wants a refund for the canceled portion of the flight, but WOW refuses. Can our advocates help? Read more “WOW air cancels my flight, leaves me in Paris and keeps my money?”

Sent to the wrong gate in Istanbul. Now she has to pay for a new flight

A small electronic glitch in Istanbul created a big headache for Hedwig Gadelrab on a recent trip from Miami to Cairo. That glitch caused her to end up at the wrong gate, and she missed her connection. So why won’t Turkish Airlines help her fix it? Read more “Sent to the wrong gate in Istanbul. Now she has to pay for a new flight”

The real reason you shouldn’t skip parts of your flight

Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question. Read more “The real reason you shouldn’t skip parts of your flight”

I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?

Elizabeth Kellogg reserved a non-refundable hotel room and then forgot the dates. By the time she remembered them, it was too late to cancel. Now she wants help with a refund. Read more “I was a no-show at the Blue Lagoon. Can the hotel really charge me $600?”

Expedia promised me a refund. Where is it?

Joel Barshak books a boutique hotel in Guadeloupe through Expedia. He immediately cancels the reservation and receives confirmation that he is entitled to a refund. But he doesn’t get it. Can our advocates help him? Read more “Expedia promised me a refund. Where is it?”

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