The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation? Read more “The seatback pocket is not the place for your passport”

A wacky thing happened on the way to the forums

There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that. Read more “A wacky thing happened on the way to the forums”

My Global Entry was revoked for a simple mistake. Can you help me?

Helen Nitkin and Adrienne Wong don’t know one another. But they do have one thing in common: Both have recently had their Global Entry revoked for failing to declare their purchases made overseas. Will our advocates be able to get their trusted traveler status reinstated? Read more “My Global Entry was revoked for a simple mistake. Can you help me?”

JustFly never paid for this traveler’s flights. Now what?

When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? Read more “JustFly never paid for this traveler’s flights. Now what?”