After a trip to the ER, Celebrity cruises into exceptional customer service

Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.

But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.

Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save. Read more “After a trip to the ER, Celebrity cruises into exceptional customer service”

Enterprise puts a customer on the road in the nick of time

Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all. Read more “Enterprise puts a customer on the road in the nick of time”

Easy riding in the Appalachians

So what if the motorcycle rumbles like a purring cougar with smoker’s voice? Anyone got a problem with that? Read more “Easy riding in the Appalachians”

A summer filled with surprises in Budapest

Considered by many to be the Paris of Eastern Europe, and arising from the two ancient crossroads towns of Buda and Pest, Budapest fascinates and delights on a multitude of unexpected levels while being one of Europe’s best values. Read more “A summer filled with surprises in Budapest”

Southwest is still taking this passenger under its wing

Two years ago, Southwest abandoned a takeoff from Chicago to Columbus, Ohio, to remove Peggy Uhle from a flight. Read more “Southwest is still taking this passenger under its wing”

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