How Alamo, Marriott, and Southwest waived change fees and saved a vacation

Ben Cooperman’s New England vacation ended suddenly, but there was a silver lining, thanks to Alamo, Marriott, and Southwest, which waived change fees for him in an unexpected gesture of goodwill. Read more “How Alamo, Marriott, and Southwest waived change fees and saved a vacation”

An immersive adventure in Baltimore’s National Aquarium

It’s not the Caribbean, but Baltimore’s National Aquarium may be the next best thing.

This aquarium lets you get close to marine life — real close. It’s an immersive experience in the truest sense. And today, anyone with the most basic scuba certification can dive into the Aquarium’s main elliptical Atlantic Coral Reef tank. It requires only a couple of hours of instruction through the Guest Diver Program. Read more “An immersive adventure in Baltimore’s National Aquarium”

The unbelievable but true story of Sandals honoring a 25-year-old voucher.

In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
Really wrong.

But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.

You won’t believe how. Read more “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”

A United Airlines holiday travel story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines holiday travel story with a happy ending”

It’s never too late to snowboard in Pennsylvania

My physician wasn’t thrilled when I told him I wanted to learn to snowboard at the tender age of 57. He sighed — and suggested I buy a motorcycle instead.

That’s in the midlife crisis handbook. Read more “It’s never too late to snowboard in Pennsylvania”

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