Airline Problems

Where is the refund for my upgrade that never happened?

How long does it take to get a refund for an upgrade that never happened? Margaret Carroll has been waiting…

April 19, 2021

What happens if you refuse to wear a mask on the flight? This…

You can probably guess what would happen if you refuse to wear a face mask on your next flight. But…

April 14, 2021

TAP Air Portugal rescheduled my flight — can I get a refund?

TAP Air Portugal reschedules -- and then cancels -- John Schmidt's flights and he wants a refund. So why is…

April 5, 2021

United Airlines flight credit: How to make the most of it after the pandemic

The clock is ticking on Bernadine Fong's sizable United Airlines flight credit, which she acquired during the pandemic. Around this…

March 31, 2021

Can Lufthansa really cancel the flight and keep our money, too?

Did Lufthansa cancel Po Yee Fan's flight during the pandemic and keep her money, too? That's certainly what it looks…

March 22, 2021

An Air Canada mistake caused me to be detained in Korea — for two weeks!!

Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie…

March 2, 2021

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake over the holidays and it ruined his family's dream vacation. In all the…

February 6, 2021

United Airlines sent my refund to a closed account. What now?

Last March, United Airlines canceled Eric Noderer's flight to India and sent his refund to a closed credit card account.…

February 3, 2021

The airline made a big mistake and refused to let me board!

An airline employee made a mistake and refused to let Jordan Allen board his scheduled flight to Africa. That error…

January 30, 2021

Can United Airlines charge me $425 for a canceled flight during the pandemic?

Regis Amann wants to know if United Airlines should really charge his wife $425 for a flight she canceled during…

January 18, 2021