This scrunchy says it all: I’m mad as #$%% and I’m not gonna take it anymore!

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Christopher Elliott

What if you could wear something that simply and eloquently communicated one sentiment: Enough! I’m not going to accept bad service anymore! I am part of the resistance! As we start the second week of our fall fundraiser, may I suggest a scrunchy?

Not just any scrunchy, but one made by our good friends at Pomchies, long-time sponsors of our advocacy. I have a box of Pomchies’ newest product, and I can’t wait to give them to a few lucky new underwriters this week.

Are you part of the resistance?

But before I give you details on this offer, let’s talk about you. Whose side are you on?

Just this morning, I heard a story on the radio about shrinking airline seat sizes. One of the sources, an obscure corporate apologist, claimed smaller seats were good for passengers because they’d made air travel more affordable.

It made me think of a debate more than a century ago that led to the establishment of New York’s tenement laws. I’m sure there were plenty of “thought leaders” who claimed windowless apartments without running water created “more opportunities” for immigrants coming to the city.

How laughable that would sound today.

And yet, how many of us, without even thinking about the false logic behind it, believe the argument that smaller seats equal lower ticket prices?

See, corporate America wants you to think your expectations are too high, and that you really deserve the appliance that breaks down or the tiny airline seat in economy class. They say you deserve it because you aren’t willing to pay a lot for it. They even claim it’s good for you.

Fareportal’s portfolio of brands includes CheapOair and OneTravel. We are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

What nonsense!

Are we suffering from a collective Stockholm Syndrome?

Saying you deserve to be mistreated is a kind of Stockholm Syndrome for customers. You know Stockholm Syndrome? It’s a condition that causes hostages to develop a psychological alliance with their captors. You agree that your “ridiculous” demand for a lower price means you should be mistreated or receive a substandard product.

If you’re suffering from this kind of collective Stockholm Syndrome, you’ll probably click away right about now. No, you’ll say to yourself, this is how a free market works.

This site isn’t for you, because we’re consumer advocates, not company advocates. (Before you leave, know one thing: Although we disagree, you can always contact us with a consumer problem, and we’ll fight for you, regardless of your ideology.)

But if you agree with me that you deserve more — that you’re entitled to a quality product at a fair price — then it’s time to take a stand with me and my team of consumer advocates.

Like you, we cringe whenever a company shill says, “You get what you pay for.” That kind of propaganda turns otherwise reasonable consumers into automatons who profess a mindless loyalty to a company.

“Wake up!” I want to tell them. But my team and I are vastly outnumbered. This important message can’t reach the masses without your help.

That’s why I’m writing this today. Please participate in our fall fundraiser to reverse this alarming trend.

The server melted down again!

Last week we raised $4,000 toward our new server, which will cost about $10,000 a year. But that’s only a fraction of our fundraising goal.

We need to raise a total of $40,000 between now and Thanksgiving. It’s our most ambitious fundraiser ever. And that’s because the need is greater than ever. Unless we can move to a bigger server, the search engines will continue to throttle our traffic, preventing us from reaching a wider audience.

This week, I’m honored to have help from our good friends at Pomchies, which makes the POM ID — a special fabric that identifies your luggage at the airport. The POM ID has become a symbol of resistance. Fly with one of these on your bag, and your airline knows that you’ve taken a stand for better customer service. I’ll be giving away a few of these as well.

Pomchies also just introduced a new line of scrunchies, and I have a box of them to give away today to new underwriters. I love the idea of using a scrunchy as a signal that you won’t tolerate bad service. I’m very grateful to our friends at Pomchies for making this fundraiser possible.

Will you stand with the resistance?

Will you stand with us today against the terrible customer service, substandard products, and you-get-what-you-pay-for attitude that’s infected corporate America?

If your answer is yes, then please consider becoming an underwriter now. Your support will help fund this ad-free website and the independent advocacy we do every day.

So join me now, please. Become an supporter. This week, your name will go into a drawing for Pomchies merchandise.

Wear your scrunchy with pride. Use your ID, knowing you’ve made a bold statement. Because you’re part of the resistance!

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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, Forbes and the Washington Post. He also publishes Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter. Read more of Christopher's articles here.

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