Why won’t Ticketmaster refund this concert ticket? I want my money back!

Linda Popky wants Ticketmaster to refund her concert ticket after the show is repeatedly rescheduled. But Ticketmaster won’t give back her money. Can we help?

Question:

In October 2019, I bought tickets for the Eagles at the Chase Center in San Francisco for an April 2020 concert. Obviously, that didn’t happen. The show was rescheduled for this spring and then again for Oct. 22, 2021.

That seemed fine, but then we were hit by the delta variant. My daughter, who is to accompany me to the concert, is high-risk because of a number of chronic medical issues. She and I are both vaccinated, but our doctor has recommended that we remain vigilant and avoid higher-risk situations – like being close to several thousand people inside the Chase Center. So we asked Ticketmaster to give us a refund.

Yes, San Francisco requires all attendees to be vaccinated, but this is still too many people in too close quarters to be safe. Even vaccinated people are having breakthrough infections, and with her pre-existing conditions, this could be extremely dangerous.
When I requested a refund from Ticketmaster, I got a recorded message that it was past the allowable refund period. In normal times, this makes sense. Given this situation and COVID, it does not.

Can Tickets-Center refuse to refund me after a canceled event?

Can Tickets-Center refuse Lori Glazer’s refund request for her ticket to the canceled Schitt’s Creek reunion tour? The ticket reseller says it can and that doesn’t sound right to the Elliott Advocacy team. 

Question

In March 2020, I bought two tickets to the Schitt’s Creek reunion tour from Tickets-Center. The event was postponed, and I heard nothing until today when they said they were giving us a credit of 110 percent. That’s not acceptable.

The Tickets-Center site has a “100 percent guarantee,” and I think they should refund my money. There are no events I would like to go to right now.

I love your column and read it every week. I am hoping you can help me get my $359 back. — Lori Glazer, Newburyport, Mass.

Can United Airlines really give me a voucher instead of a refund?!

United Airlines canceled many flights early in the pandemic and routinely shoved vouchers instead of refunds at its disgruntled passengers. This unorthodox (and illegal) practice continued until the Department of Transportation put the brakes on it in April 2020.

Earlier that month, United Airlines canceled Michelle Noppenberger’s flight and automatically issued her a voucher instead of a refund. Eighteen months later, she’s still fuming about the situation and wants the airline to give her money back. And she’s asking the Elliott Advocacy team to help her get it.

But after all this time, will United Airlines take back this unwanted voucher and refund her $1,764?

Let’s find out.

This cautionary tale shines a light on one significant way that airlines mistreated their customers during the pandemic. Noppenberger is just one of many who United Airlines “awarded” a voucher instead of a refund as the DOT requires. Now that the dust has settled, is there any way for a passenger to correct this injustice?

The blues festival was canceled so how about a refund?

Organizers canceled the blues festival in Tampa Bay but refused to give Donna Dandrea and her husband a refund. Can they do that?

Question

In 2019, we bought VIP tickets to the 2020 Tampa Bay Blues Festival. Because of COVID-19, organizers have rescheduled the festival twice. Along this two-year journey, ticket holders were twice offered a refund for the canceled blues festival or to “roll” them over to the next year — and then the next year. Unfortunately, due to unforeseen medical issues with my husband in late 2020, we are now asking for a refund. The organizers will not respond to voice messages or emails other than a “form” letter denying our refund request.

I would like my $1,000 refunded since my husband’s doctor has told us to refrain from going to concerts. — Donna Dandrea, Estell Manor, N.J.

She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Then this happened

Tricia Lewis canceled her tickets to a Dave Chappelle and Joe Rogan show in New Orleans because of surging COVID cases. Vivid Seats refused her request for a refund. Is there a way to get her money back?

Question

I canceled tickets to a Dave Chappelle and Joe Rogan show in New Orleans that I bought through Vivid Seats. At the time of the show, there were too many COVID-19 cases and I didn’t want to risk attending it.

When I called Vivid Seats, they were experiencing “high call volume,” so I tried contacting the company via email. I received an automatic response that an agent would respond to my email inquiry within 24 hours. After two business days without any response, I contacted Vivid Seats via chat. They advised me the only way I can receive a refund for the tickets would be if the Dave Chappelle/Joe Rogan show gets canceled or significantly postponed.

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