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Month: November 2011

Is “heartless” Southwest Airlines profiting from dad’s death?

January 22, 2024November 14, 2011 by Christopher Elliott

Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.

Categories Commentary

No damage to rental car, but they called a collection agency anyway

January 22, 2024November 10, 2011 by Christopher Elliott

Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.

Categories Commentary

A broken Disney Vacation Club promise?

January 22, 2024November 4, 2011 by Christopher Elliott

David Willard is offered help with making a booking at a Disney Vacation Club — a promise Disney reneges on after his salesman goes on medical leave. Is there any way to get Mickey to keep his word?

Categories The Travel Troubleshooter

Case dismissed: “The insurance will not cover our tickets”

June 27, 2024November 3, 2011 by Christopher Elliott

… Read more

Categories Commentary

Just who does the TSA think it is?

January 22, 2024November 2, 2011 by Christopher Elliott

Hardly a day seems to go by that I don’t get a complaint about the Transportation Security Administration.

Categories Commentary

Airline removed me because of confusion about medical supplies

January 22, 2024November 1, 2011 by Christopher Elliott

Here’s an unusual case with an equally unusual resolution. It involves two Lufthansa passengers, and FDA-approved portable oxygen concentrator and EU airline passenger law.

Categories Commentary
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