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Month: March 2011

Is this enough compensation? A $300 refund for an oil-soaked vacation

January 24, 2024March 22, 2011 by Christopher Elliott

Fort Morgan, Ala., is a quiet Gulf Coast resort known for its sparkling white sand beaches. Well, usually.

Categories Commentary

Can this trip be saved? My airline tickets were canceled against my will

January 20, 2024March 21, 2011 by Christopher Elliott

As far as most airlines are concerned, if you cancel your tickets, your options are pretty simple: You have a year to use them. Or you can let the credit expire, and it keeps your money.

Categories Commentary

Stop obsessing over airfares, and buy now

January 20, 2024March 20, 2011 by Christopher Elliott

Should I wait for a fare sale or buy my airline ticket now?

Categories The Navigator

The American way to handle a mechanical delay — or not

January 20, 2024March 19, 2011 by Christopher Elliott

Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.

Categories Commentary

Maybe the price guarantee isn’t all-inclusive?

January 20, 2024March 18, 2011 by Christopher Elliott

When the price of Steven Estrella’s Cancun vacation takes a nosedive after he’s already paid for it, he tries to make a claim under his online travel agency’s price guarantee. But for some reason, the company never processes his claim. What’s going on? And will he ever see a refund?

Categories The Travel Troubleshooter

What would you do? Where’s my $7,369 refund for a canceled flight?

January 20, 2024March 17, 2011 by Christopher Elliott

Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.

Categories Commentary

No, your airline ticket isn’t transferrable, and here’s why

January 20, 2024March 16, 2011 by Christopher Elliott

Why can’t you change the name on your airline ticket?

Categories Commentary

Is this enough compensation? A mechanical flight delay, an automatic mileage credit

January 20, 2024March 15, 2011 by Christopher Elliott

What does your airline owe you when your flight is delayed?

Categories Commentary

Can this trip be saved? Flight attendant spills boiling water on my hand

January 20, 2024March 14, 2011 by Christopher Elliott

Tea time didn’t go as planned for Star Rivera.

Categories Commentary

Do people who leave their brains at home deserve to be ripped off?

January 20, 2024March 13, 2011 by Christopher Elliott

We’re very lucky. The devastating earthquake that struck Japan last week caused only minor damage here in the States

Categories Commentary
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