Are car rental employees rewarded for finding dings and dents on your vehicle?
The allegation that car rental companies have turned the damage claims process into a profit center is so common, I could probably write an entire blog on it.
Month: September 2010
Airline declines credit card, then hires collection agency to extract $510 “cancellation” fee
Kalevi Ruuska contacted me with an urgent problem recently. One of his friends was being asked to pay an odd cancellation fee by Air Berlin, and would not take “no” for an answer. The airline had hired a collection agency to pursue its claim.