Comments on: Where are my airline vouchers? http://www.elliott.org/the-troubleshooter/where-are-my-airline-vouchers/ The travel troubleshooter. Mon, 22 Mar 2010 12:25:29 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dr Wong http://www.elliott.org/the-troubleshooter/where-are-my-airline-vouchers/comment-page-1/#comment-11449 Dr Wong Wed, 23 Apr 2008 23:41:39 +0000 http://www.elliott.org/?p=4974#comment-11449 Did they think to purchase travel insurance when planning an expensive trip like that? And wouldn't their insurer have reimbursed them for any extra expenses? Did they think to purchase travel insurance when planning an expensive trip like that? And wouldn’t their insurer have reimbursed them for any extra expenses?

]]> By: Jose http://www.elliott.org/the-troubleshooter/where-are-my-airline-vouchers/comment-page-1/#comment-11408 Jose Wed, 23 Apr 2008 04:05:19 +0000 http://www.elliott.org/?p=4974#comment-11408 US Airways used to be my favorite airline. But, that was years ago. Now, I will not fly them unless I do not have any other choice. Their customer service is non-existent, and that includes everyone from the desk personnel to the flight attendants. It amazes me how these airlines just do not get it. Most people will put up with delays or even cancellations, if they are reasonable. Just speak directly the the customer explain the situation and treat them with kindness and respect. You would be surprised at the level of loyalty you would receive in return. But, no, they take the customer for granted and keep thinking that they will keep coming back. I gladly pay extra to fly Mid-west, best airline out there and Southwest. Just because they are friendly and treat their customers like human beings. I must admit the fresh cookies help. But, ask anyone that has flown Mid-west and they will say the same things. Bottom line, the airline industry needs to improve their customer service or face the backlash that will eventually follow. US Airways used to be my favorite airline. But, that was years ago. Now, I will not fly them unless I do not have any other choice. Their customer service is non-existent, and that includes everyone from the desk personnel to the flight attendants. It amazes me how these airlines just do not get it. Most people will put up with delays or even cancellations, if they are reasonable. Just speak directly the the customer explain the situation and treat them with kindness and respect. You would be surprised at the level of loyalty you would receive in return. But, no, they take the customer for granted and keep thinking that they will keep coming back. I gladly pay extra to fly Mid-west, best airline out there and Southwest. Just because they are friendly and treat their customers like human beings. I must admit the fresh cookies help. But, ask anyone that has flown Mid-west and they will say the same things. Bottom line, the airline industry needs to improve their customer service or face the backlash that will eventually follow.

]]> By: Robert Johnson http://www.elliott.org/the-troubleshooter/where-are-my-airline-vouchers/comment-page-1/#comment-11304 Robert Johnson Sat, 19 Apr 2008 22:21:22 +0000 http://www.elliott.org/?p=4974#comment-11304 Chris, That's ALL US Airways is good for. Broken promises and botched customer service. The only time or way one can get a fair shake from them is to embarass them in the media. The gentleman in question should file a complaint with the US DOT for poor customer service. US ranks last in that category and incidents like this are the reason why. The management needs to be held publically accountable Chris,

That’s ALL US Airways is good for. Broken promises and botched customer service. The only time or way one can get a fair shake from them is to embarass them in the media.

The gentleman in question should file a complaint with the US DOT for poor customer service. US ranks last in that category and incidents like this are the reason why. The management needs to be held publically accountable

]]>