http://www.elliott.org/the-troubleshooter/two-bills-from-travelocity/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/two-bills-from-travelocity/comment-page-1/#comment-35344 Michael Mon, 08 Mar 2010 13:38:38 +0000 http://beta.elliott.org/photos/two-bills-from-travelocity/#comment-35344 I recently reserved a room through Travelocity and was surprised to see the charge on my credit card bill for last month, when my reservation is for later this month. I have never had a charge for a hotel room processed before I actually stayed there. Now, it turns out that I am not going to stay over, and when I tried to cancel my reservation (several days in advance of the date), I was told by the hotel reservation representative that they could not cancel it, and I would have to cancel through Travelocity. When I called Travelocity, I was told that the charge was non-refundable. Travelocity tells me that it is the hotel's policy, but the hotel has no such policy; they allow cancellation up to one day in advance with no charge. It does state on the Travelocity website that reservations may have cancellation fees equal to one night's charge, but I have never had a hotel charge to cancel a reservation more than 24 hours in advance. I assumed that if I cancelled more than 24 hours in advance there would be no charge. Now, I will never use Travelocity again, nor will I stay in a Crowne Plaza or any other IHG hotel if I can avoid it. I recently reserved a room through Travelocity and was surprised to see the charge on my credit card bill for last month, when my reservation is for later this month. I have never had a charge for a hotel room processed before I actually stayed there. Now, it turns out that I am not going to stay over, and when I tried to cancel my reservation (several days in advance of the date), I was told by the hotel reservation representative that they could not cancel it, and I would have to cancel through Travelocity. When I called Travelocity, I was told that the charge was non-refundable. Travelocity tells me that it is the hotel’s policy, but the hotel has no such policy; they allow cancellation up to one day in advance with no charge. It does state on the Travelocity website that reservations may have cancellation fees equal to one night’s charge, but I have never had a hotel charge to cancel a reservation more than 24 hours in advance. I assumed that if I cancelled more than 24 hours in advance there would be no charge. Now, I will never use Travelocity again, nor will I stay in a Crowne Plaza or any other IHG hotel if I can avoid it.

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