Comments on: Sunk cruise, no refund http://www.elliott.org/the-troubleshooter/sunk-cruise-no-refund/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ben Cherian http://www.elliott.org/the-troubleshooter/sunk-cruise-no-refund/comment-page-1/#comment-13779 Ben Cherian Mon, 04 Aug 2008 21:45:15 +0000 http://beta.elliott.org/photos/sunk-cruise-no-refund/#comment-13779 I was to board Royal Carrebean on Friday, Aug 1st from Los Angeles Port. Due to heavy friday traffic, I barely made it to the port 58 minutes prior to departure and the security gaurd didn't allow me & my wife to board. They said I had to be there 60 minutes before departure and put us down. Immdieately I called Royal C customer service and after talking to a few representatives, they said I just lost the trip and the money. They wouldn't refund or credit for another trip because I hadn't taken the insurance. I was to board Royal Carrebean on Friday, Aug 1st from Los Angeles Port. Due to heavy friday traffic, I barely made it to the port 58 minutes prior to departure and the security gaurd didn’t allow me & my wife to board. They said I had to be there 60 minutes before departure and put us down. Immdieately I called Royal C customer service and after talking to a few representatives, they said I just lost the trip and the money. They wouldn’t refund or credit for another trip because I hadn’t taken the insurance.

]]> By: Leslie Kavanagh http://www.elliott.org/the-troubleshooter/sunk-cruise-no-refund/comment-page-1/#comment-1493 Leslie Kavanagh Fri, 08 Jun 2007 16:04:42 +0000 http://beta.elliott.org/photos/sunk-cruise-no-refund/#comment-1493 Since the last entry, I should note Royal C. has replied to the letter I had sent along with three credits to be used for a future cruise to be used by year end 2008. I have serious doubts that these credits will be used, Im not sure my temper would hold should any similar mishaps occur a second time around, maybe a long weekend holiday somwhere, but that would be my extent. However, the attempts to "make good" are commendable and appreciated and deserve notation at best. Since the last entry, I should note Royal C. has replied to the letter I had sent along with three credits to be used for a future cruise to be used by year end 2008. I have serious doubts that these credits will be used, Im not sure my temper would hold should any similar mishaps occur a second time around, maybe a long weekend holiday somwhere, but that would be my extent. However, the attempts to “make good” are commendable and appreciated and deserve notation at best.

]]> By: Leslie Kavanagh http://www.elliott.org/the-troubleshooter/sunk-cruise-no-refund/comment-page-1/#comment-1492 Leslie Kavanagh Wed, 28 Feb 2007 18:31:08 +0000 http://beta.elliott.org/photos/sunk-cruise-no-refund/#comment-1492 What a nightmare, sorry to hear that happened and pleased to know you will be able to venture out under much better circumstances. Myself, along with 13 others were part of the JetBlue fiasco 2/17 and to add insult to injury - Royal Caribbean basically forgot all about us. It was our sheer determination to meet the boat although we missed the send off in Miami, our first night of events and an entire day at the Bahama's which is where we raced to meet the ship to arrive late in the afternoon. We received a small credit and that was it, one day and no food included. We're all writing letters - this was our first cruise and ... if nothing is done to repair the failed vacation - we're likely never to cruise again on ANY ship and will be spreading the word to as many as we can. I was interviewed by Channel 5 news.. If we don't hear back - you can be sure I'll be contacting the media as well. As for the 15 determined individuals we met - this was the bonus of our holiday fiasco. If you have a direct name to send letter (s) to please advise so we can share among our Blue 15. Kind Regards, Leslie Kavanagh & John Dunleavy What a nightmare, sorry to hear that happened and pleased to know you will be able to venture out under much better circumstances. Myself, along with 13 others were part of the JetBlue fiasco 2/17 and to add insult to injury – Royal Caribbean basically forgot all about us. It was our sheer determination to meet the boat although we missed the send off in Miami, our first night of events and an entire day at the Bahama’s which is where we raced to meet the ship to arrive late in the afternoon. We received a small credit and that was it, one day and no food included. We’re all writing letters – this was our first cruise and … if nothing is done to repair the failed vacation – we’re likely never to cruise again on ANY ship and will be spreading the word to as many as we can. I was interviewed by Channel 5 news.. If we don’t hear back – you can be sure I’ll be contacting the media as well. As for the 15 determined individuals we met – this was the bonus of our holiday fiasco. If you have a direct name to send letter (s) to please advise so we can share among our Blue 15.
Kind Regards,

Leslie Kavanagh & John Dunleavy

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