Comments on: Small overcharge, big problem http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kblehar1b http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-82366 Kblehar1b Thu, 06 Oct 2011 20:44:00 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-82366 We booked through hotels.com and paid them. We checked out and they wouldn't give us a reciept. Said our credit card statement would be your reciept. Checked credit card on monday and they charged our room again. Called them weren't very nice. Said they would refund. Check statement online didn't refund 100%.  I don't know what kinda scam there running but figured at least I could do is let everyone else no. We booked through hotels.com and paid them. We checked out and they wouldn’t give us a reciept. Said our credit card statement would be your reciept. Checked credit card on monday and they charged our room again. Called them weren’t very nice. Said they would refund. Check statement online didn’t refund 100%.  I don’t know what kinda scam there running but figured at least I could do is let everyone else no.

]]> By: david whitston http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-45610 david whitston Sun, 15 Aug 2010 01:23:40 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-45610 Hi,I stayed for 1 night at the hollywood guest inn in LA.I wanted to pay cash and go bank machine but (max) insisted on me paying by credit card.it was $59 with the coupon we had and rang and they agreed to that price but when we got there they said they had no "coupon" rooms left and already charged my card $74.08.We book a tour with them too (Which we had awful trouble with to)which costed $184.00.i signed 2 seperate reciepts.Total was $256.08.When i checked my internet banking yesterday a total of $302 in 1 tansaction had come out.over charge of $43.92.Im Irish and have an Irish account and am having alot of trouble trying to get the money im owed.I even emailed him a bank statement.Which he says he can't see properly.He aslo says ive terrible english and hung up on me on many occasions.Maybe he's taking advantage of me as im not from america and knows i was only visiting?It really put a downer on my holiday as money is tight as it is.Anyway can anyone give me any advice by email thanks very much..Davidwhitston@hotmail.com Hi,I stayed for 1 night at the hollywood guest inn in LA.I wanted to pay cash and go bank machine but (max) insisted on me paying by credit card.it was $59 with the coupon we had and rang and they agreed to that price but when we got there they said they had no “coupon” rooms left and already charged my card $74.08.We book a tour with them too (Which we had awful trouble with to)which costed $184.00.i signed 2 seperate reciepts.Total was $256.08.When i checked my internet banking yesterday a total of $302 in 1 tansaction had come out.over charge of $43.92.Im Irish and have an Irish account and am having alot of trouble trying to get the money im owed.I even emailed him a bank statement.Which he says he can’t see properly.He aslo says ive terrible english and hung up on me on many occasions.Maybe he’s taking advantage of me as im not from america and knows i was only visiting?It really put a downer on my holiday as money is tight as it is.Anyway can anyone give me any advice by email thanks very much..Davidwhitston@hotmail.com

]]> By: Ray and Sandra Huntington http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-37913 Ray and Sandra Huntington Tue, 20 Apr 2010 19:22:29 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-37913 I mistakenly booked an online ticket for Holiday Inn Express in Hillsborough, North Carolina. I meant to book the Holiday Inn Express in Hillsborough, Oregon. When I called to cancel, they said they would only cancel for one of the two nights. We have now returned from Hillsborough, Oregon and have paid for 2 nights there, plus 1 in Hillsborough, North Carolina, (where we have never been). I contacted the clerk in the Holliday Inn Express at least 5 days before the scheduled date (when I first noticed my mistake). Could you help me with some advice and a phone number to the corporate office representative for Holiday Inn Express. Thank You. Sandra I mistakenly booked an online ticket for Holiday Inn Express in Hillsborough, North Carolina. I meant to book the Holiday Inn Express in Hillsborough, Oregon. When I called to cancel, they said they would only cancel for one of the two nights.

We have now returned from Hillsborough, Oregon and have paid for 2 nights there, plus 1 in Hillsborough, North Carolina, (where we have never been). I contacted the clerk in the Holliday Inn Express at least 5 days before the scheduled date (when I first noticed my mistake).

Could you help me with some advice and a phone number to the corporate office representative for Holiday Inn Express.

Thank You. Sandra

]]> By: Rich Baudisch http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-17667 Rich Baudisch Wed, 25 Feb 2009 00:39:22 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-17667 My wife booked a reservation for the very first time at Holiday Inn for two nights on June 19-20 on 1/24. This was for a baseball tournament in the Manahawkin, NJ area. She thought, let's give Holiday Inn a try. She picked the first type of reservation on the page, which is "Advanced Purchase" which is apparently what this is (defined by Holiday Inn as at least 7 days before stay). She proceeded to checkout, and checked off acknowledgement that the full amount ($436.02) would be charged at booking time to her credit card. After booking, she noticed that the charge was non-refundable, which she didn't realize (remember this is first time that she ever booked a room at Holiday Inn.) We found on 2/21 that the baseball tournament is being cancelled. I spoke to the manager on 2/24 and he confirmed that we could not get any money back, since she agreed to the terms by checking off the box. I replied, hello, this is February, and that is June, more than the minimum 7 days required for Advanced booking. Holiday Inn should have no trouble finding another party to replace our reservation, should it? The manager is sticking to his guns. I think this is road trap in its worst form. No other hotels do this. What do you think I should to recover our money? Needless to say, I could never recommend the Holiday Inn to anyone. My wife booked a reservation for the very first time at Holiday Inn for two nights on June 19-20 on 1/24. This was for a baseball tournament in the Manahawkin, NJ area. She thought, let’s give Holiday Inn a try. She picked the first type of reservation on the page, which is “Advanced Purchase” which is apparently what this is (defined by Holiday Inn as at least 7 days before stay). She proceeded to checkout, and checked off acknowledgement that the full amount ($436.02) would be charged at booking time to her credit card. After booking, she noticed that the charge was non-refundable, which she didn’t realize (remember this is first time that she ever booked a room at Holiday Inn.)

We found on 2/21 that the baseball tournament is being cancelled. I spoke to the manager on 2/24 and he confirmed that we could not get any money back, since she agreed to the terms by checking off the box. I replied, hello, this is February, and that is June, more than the minimum 7 days required for Advanced booking. Holiday Inn should have no trouble finding another party to replace our reservation, should it?

The manager is sticking to his guns. I think this is road trap in its worst form. No other hotels do this. What do you think I should to recover our money? Needless to say, I could never recommend the Holiday Inn to anyone.

]]> By: Amanda http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-7937 Amanda Wed, 16 Jan 2008 04:03:13 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-7937 I stayed at the Omni in Los Angeles and paid for room service one night by cash. Now it's showing up on my credit card bill!! I'll have to call them and contest it. ARGHHH. The service there was pretty crappy, reputation doesn't equal a great stay. I stayed at the Omni in Los Angeles and paid for room service one night by cash. Now it’s showing up on my credit card bill!! I’ll have to call them and contest it. ARGHHH. The service there was pretty crappy, reputation doesn’t equal a great stay.

]]> By: n mercier http://www.elliott.org/the-troubleshooter/small-overcharge-big-problem/comment-page-1/#comment-7732 n mercier Wed, 09 Jan 2008 23:03:10 +0000 http://beta.elliott.org/photos/small-overcharge-big-problem/#comment-7732 holiday inn express hotel quincy fl.off I 10 overcharge of $18.19 there are two many falshood's here in there answer for me to put in this space but i will give you advice do not stay in a hotel if it is not owned by a american corp... holiday inn express hotel quincy fl.off I 10 overcharge of $18.19 there are two many falshood’s here in there answer for me to put in this space but i will give you advice do not stay in a hotel if it is not owned by a american corp…

]]>