Comments on: Remember my Alamo rate http://www.elliott.org/the-troubleshooter/remember-my-alamo-rate/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bruce H http://www.elliott.org/the-troubleshooter/remember-my-alamo-rate/comment-page-1/#comment-10599 Bruce H Thu, 03 Apr 2008 13:02:16 +0000 http://www.elliott.org/the-troubleshooter/remember-my-alamo-rate/#comment-10599 Stephen, The procedure that Elliott mentioned is the same as our travel agency presents to our clients - reservations reserved by our SABRE system is guaranteed. Guaranteed a car and guaranteed the rate. If the walk you to another company, the car rental contract with our SABRE system states that the offending company must offer you a larger car at no additional cost above the original quote, or "walk" (send) you to another company and the original company must reimburse the client for any difference in basic rental cost. The are not obligated to pick up the entire rental cost. Yes, I have had to write letters on behalf of the customer as part of our service. We have been very successful at receiving the compensation. Stephen,
The procedure that Elliott mentioned is the same as our travel agency presents to our clients – reservations reserved by our SABRE system is guaranteed. Guaranteed a car and guaranteed the rate.
If the walk you to another company, the car rental contract with our SABRE system states that the offending company must offer you a larger car at no additional cost above the original quote, or “walk” (send) you to another company and the original company must reimburse the client for any difference in basic rental cost. The are not obligated to pick up the entire rental cost. Yes, I have had to write letters on behalf of the customer as part of our service. We have been very successful at receiving the compensation.

]]> By: Stephen http://www.elliott.org/the-troubleshooter/remember-my-alamo-rate/comment-page-1/#comment-10416 Stephen Thu, 27 Mar 2008 17:48:21 +0000 http://www.elliott.org/the-troubleshooter/remember-my-alamo-rate/#comment-10416 Hi: I'm sorry - I don't quite understand your response above, regarding the Alamo/Budget rental (March 17 letter). The "second option" you offer is to have Alamo pay for the the entire rental, as they are "walking" the customer due to a lack of suitable vehicles. You immediately advise the letter writer to make sure that Budget is charging the couple the same rate that Alamo was to charge them. Huh? I thought you said that Alamo will pick up the cost of the rental. (Honestly, I've never heard of "walking a customer" in the car rental business, but would be happy to know that it existed. Thanks. Hi: I’m sorry – I don’t quite understand your response above, regarding the Alamo/Budget rental (March 17 letter). The “second option” you offer is to have Alamo pay for the the entire rental, as they are “walking” the customer due to a lack of suitable vehicles. You immediately advise the letter writer to make sure that Budget is charging the couple the same rate that Alamo was to charge them. Huh? I thought you said that Alamo will pick up the cost of the rental. (Honestly, I’ve never heard of “walking a customer” in the car rental business, but would be happy to know that it existed.

Thanks.

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