Comments on: Pilfered luggage on Air Jamaica

By: Marjorie Dunkley

Marjorie Dunkley — Tue, 15 Jul 2008 18:27:04 +0000

I had a similiar situation of pilfering when my husband travelled on Air Jamaica in May 2008. His suit case was opened and a bottle of body wash was tampered with by throwing out the content and replacing it with water – very low act. This was discovered when we were ready to use the wash, we just had to do away with it. I think this was very low on whom ever did this and it is not a good representation for the airline. It speaks poorly of how customers are treated after you have opted to travel with your own airline. I think the management of Air Jamaica should look into this because it will negatively affect travel with the airline. It is so sad that i am thinking of travelling with another airline when next we travel. It is very expensive to travel these days and to loose your belongings that you purchase when you travel is hard to digest. PLEASE, PLEASE help your customers to know that their luggages arre safe when they travel.

By: MENENDEZ EMILIO YEFFERSON

MENENDEZ EMILIO YEFFERSON — Tue, 29 Jan 2008 00:05:59 +0000

I was in Kinstown airport the last january 24.and lost a small luggage with my merchant marines documents inside and a SONY handy cam. I tried to find my documents again but the personal didnot want I go to the wating room place were i was waiting for my fly and i was sitted near to the embarking gate.only 5 minutes passed since i remenber that i left my documents in that place.i could get my documents again but the security personal didnot want i go for those.now i dont know what can i do to get my documents again.i am sure that they have my documents that is very important to me please i need help…if some body find my documents please take them to AMERICAN AIRLINES COUNTER…

By: jennifer

jennifer — Fri, 09 Mar 2007 15:49:46 +0000

When my husband and I flew to India on Air India we had over $800 worth of things stolen from our bags. When we went to a representative of the Airline they would do nothing to help us. Not only did they say they could do nothing, but that they wouldn’t. They flat out told us to go back to the US and complain there.
Can you offer any help? On this same trip we experienced a 15 hour layover and a riot in the airport.

By: Len and Sharon Wojno

Len and Sharon Wojno — Thu, 28 Dec 2006 04:16:00 +0000

We have a similar problem at the present with Virgin Atlantic from London. We filled all the correct papers for the stolen goods and damaged luggage. We received a letter on October 16, 2006 stating that they awarded us $153.47 and that we would receive that amount shortly. The letter was signed by Rita Desai from the Baggage Claims Department. Today is December 27, 2006 and we have received nothing. I called every two weeks and they say that the check has been sent. The last time we called the employee said it hasn’t been sent but it will be sent. It seems to us that the Virgin Atlantic is deliberately stonewalling us. Do you know what we can do to finalize this issue. Please let us know. Thank you! Sharon and Len Wojno The letter had a reference number 893536. I am sending this again because we noticed a misspelling. Sorry. Sharon and Len Wojno