Comments on: Oops, wrong hotel

By: mindi

mindi — Thu, 10 Feb 2011 20:35:37 +0000

My husband is in the Marine Corps stationed at NAS Pensacola. My 2 month old daughter and I were going to go see him for a week. So he tried booking through expedia.com. There were 3 Days Inn’s on the site. He navigated away from the page and went back to it later to book the hotel. He booked the one furthest from base by accident. I tried to get a cancellation and they refused to let us switch to the closer hotel. So taxi cab rides were so expensive! We rad the reviews and ew! It sounded gross but we had to stay because the hotel wouldn’t refund us! So durring my stay there were indeed cockroaches EVERYWHERE! I even switched rooms 3 times! There was a crack in the window of the first room (single pain windows) so I felt really unsafe. This hotel did not consider my 2 month old’s health at all! So next time I’ll be sure not to stay at a days inn again! Thanks Days Inn!

By: Brittney

Brittney — Fri, 24 Sep 2010 17:41:17 +0000

I booked a room for 4 nights at the day’s inn Arlington TX through Travelocity. We are going to a Cowboys game in December and booked the hotel because it is across the street from the stadium. An hour later I was looking online at some other things to do on our vacation when I saw that there are 2 Days Inn hotels in Arlington. The one I booked was 6 miles from the stadium. I called Travelocity and they refused to change the reservation. They said I booked a non-refundable room. I contacted the Days Inn as well and they gave me the same response. I understand that the room was non refundable, however it was an honest mistake and I don’t believe that I should have to pay $250 for them to hold a room for 1 hour!!! I would appreciate any help with this problem. Since it is so hard to get to the stadium on game days, I really need a closer hotel.

By: Jennifer

Jennifer — Wed, 12 Sep 2007 02:37:22 +0000

An agent would have recapped that reservation with him. He should find out who the regional sales reprentative is and contact him or her and explain the situation. If it was booked through an online vendor it’s obvious he should be asking for a supervisor.