Comments on: One year later, still no refund http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: McDonald’s Messes Up: How Not to Handle Service Mistakes « RecruitersNation http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-77671 McDonald’s Messes Up: How Not to Handle Service Mistakes « RecruitersNation Wed, 17 Aug 2011 13:48:30 +0000 http://www.elliott.org/?p=10570#comment-77671 [...] the airline ticket refunds that I feature in my weekly travel columns. Here’s a woman who had to wait a year for her money back. And here’s someone who had to wait two [...] [...] the airline ticket refunds that I feature in my weekly travel columns. Here’s a woman who had to wait a year for her money back. And here’s someone who had to wait two [...]

]]> By: The trouble shooter http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-31750 The trouble shooter Fri, 29 Jan 2010 06:32:58 +0000 http://www.elliott.org/?p=10570#comment-31750 It would be enthusiastic customer service to give an automatic refund. Talk about seeding things with some enthusiastic word of representative out there. Rather than having a story about how heartless they were, you’d hit a story about how kind they were after a sad loss. There are countless examples where companies hit given the rules a bend here and there, and hit reaped the rewards of being humane, understanding, and compassionate. I hate to say it, but I think someone dying pretty much invalidates a contract. You hit to be heartless as hell to try and move money from a departed guy. Listen, airlines DO NOT hit to be flexible for regular travelers. It’s their prerogative to end who and when to give a refund to. Yet, when someone dies, that’s not canceling cod to option. It’s canceling cod to a catastrophic event. Sadly the family usually has farther more to do than to try to fight with someone for their money back. SHAME on BA. It would be enthusiastic customer service to give an automatic refund. Talk about seeding things with some enthusiastic word of representative out there. Rather than having a story about how heartless they were, you’d hit a story about how kind they were after a sad loss. There are countless examples where companies hit given the rules a bend here and there, and hit reaped the rewards of being humane, understanding, and compassionate. I hate to say it, but I think someone dying pretty much invalidates a contract. You hit to be heartless as hell to try and move money from a departed guy. Listen, airlines DO NOT hit to be flexible for regular travelers. It’s their prerogative to end who and when to give a refund to. Yet, when someone dies, that’s not canceling cod to option. It’s canceling cod to a catastrophic event. Sadly the family usually has farther more to do than to try to fight with someone for their money back. SHAME on BA.

]]> By: Norman Rogers http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-31468 Norman Rogers Mon, 25 Jan 2010 05:11:50 +0000 http://www.elliott.org/?p=10570#comment-31468 It would be great customer service to give an automatic refund. Talk about seeding things with some great word of mouth out there. Rather than having a story about how heartless they were, you'd have a story about how kind they were after a tragic loss. There are countless examples where companies have given the rules a bend here and there, and have reaped the rewards of being humane, understanding, and compassionate. Bleh. The right thing to do is to refund the fare. Why can't they understand that? I am pleased that they did, finally, relent, but after all that fuss, they look much worse now than if they had just done the right thing to begin with. It would be great customer service to give an automatic refund. Talk about seeding things with some great word of mouth out there. Rather than having a story about how heartless they were, you’d have a story about how kind they were after a tragic loss. There are countless examples where companies have given the rules a bend here and there, and have reaped the rewards of being humane, understanding, and compassionate.

Bleh. The right thing to do is to refund the fare. Why can’t they understand that? I am pleased that they did, finally, relent, but after all that fuss, they look much worse now than if they had just done the right thing to begin with.

]]> By: Justin http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-31422 Justin Sun, 24 Jan 2010 02:43:33 +0000 http://www.elliott.org/?p=10570#comment-31422 I hate to say it, but I think someone dying pretty much invalidates a contract. You have to be heartless as hell to try and steal money from a dead guy. Listen, airlines DO NOT have to be flexible for regular travelers. It's their prerogative to decide who and when to give a refund to. Yet, when someone dies, that's not canceling due to option. It's canceling due to a catastrophic event. Sadly the family usually has far more to do than to try to fight with someone for their money back. SHAME on BA. I hate to say it, but I think someone dying pretty much invalidates a contract. You have to be heartless as hell to try and steal money from a dead guy. Listen, airlines DO NOT have to be flexible for regular travelers. It’s their prerogative to decide who and when to give a refund to. Yet, when someone dies, that’s not canceling due to option. It’s canceling due to a catastrophic event. Sadly the family usually has far more to do than to try to fight with someone for their money back. SHAME on BA.

]]> By: John http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-31409 John Sat, 23 Jan 2010 18:41:37 +0000 http://www.elliott.org/?p=10570#comment-31409 Actually, most airlines that I know of (in particular, AA - I use AA as an example because that's who I usually fly) do have a specific clause in their ticket rules that allow for a full refund in the case of the death of the passenger, or traveling companion, or a family member. This applies to both domestic and international tickets. I don't know, I guess BA might not have this clause and maybe AA is just more lenient with this than other carriers, but if you were to look at their full ticket rules, you'll find this clause there. Actually, most airlines that I know of (in particular, AA – I use AA as an example because that’s who I usually fly) do have a specific clause in their ticket rules that allow for a full refund in the case of the death of the passenger, or traveling companion, or a family member. This applies to both domestic and international tickets. I don’t know, I guess BA might not have this clause and maybe AA is just more lenient with this than other carriers, but if you were to look at their full ticket rules, you’ll find this clause there.

]]> By: Carver http://www.elliott.org/the-troubleshooter/one-year-later-still-no-refund/comment-page-1/#comment-31403 Carver Sat, 23 Jan 2010 15:41:13 +0000 http://www.elliott.org/?p=10570#comment-31403 Good job Chris. Good job Chris.

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