Comments on: No refund for the wrong Chichen Itza tour

By: Kelly

Kelly — Mon, 14 Dec 2009 17:38:12 +0000

Why didn’t she book this through her travel agent? I would suspect the travel agency would have handled this for her.

By: Brian

Brian — Mon, 14 Dec 2009 16:57:33 +0000

@Charles L Rufner

Are you referring to Grey Lines? Greyhound is a completely different company.

By: Carver

Carver — Sun, 13 Dec 2009 00:29:26 +0000

@GSA

Amen to that. Always have a printed confirmation. It makes it alot harder to argue with you when its in black and white.

By: GSA

GSA — Sat, 12 Dec 2009 19:12:17 +0000

Re: She also told me that she couldn’t issue a refund since I had booked on the Internet. She told me to get my refund through the Web site.

This is a common occurance at the hotel I work at also. Was it a repuatable 3rd party website? And why was there only verbal confirmation occuring? No matter where you are traveling, bring a printed confirmation page with you just in case.

By: Carver

Carver — Sat, 12 Dec 2009 18:30:38 +0000

I’d be curious to know how prevalent is the problem of slow refunds. I’ve gotten refunds from Marriott, Hilton Garden Inn, American Airlines, and even the Le Meridien in Paris, France. None took more than 7 days and were all pretty painless.

I do fault American Airlines in that a cancelled ticket doesn’t automatically generate a refund request.

By: Justin

Justin — Sat, 12 Dec 2009 16:34:57 +0000

Good work. Unfortunately, sometimes the effort is worth more than the trouble. How much could she have gotten back on the difference? 20 or 30 dollars? Sure, in this economy, that’s a lot of money. However, to beat down someone’s door over it really isn’t going to help. I am glad you were able to solve it for her. The company should have NEVER kept her money. Can we say IMMEDIATE red flag.

Here’s a question. When a company BREACHES it’s obligation to you to perform a service, aren’t they liable for damages? I guess they probably have some limiting clause in there that you can’t sue for beyond what you paid, anyhow.

By: Charles L Ruffner

Charles L Ruffner — Sat, 12 Dec 2009 14:16:58 +0000

I had a similar experience earlier this year with Greyhound in Rio de Janiero, Brasil. I booked it on the internet while in the USA and paid via credit card. The tour that they offered was a disaster. And to top it all off they dropped us off on a dark street corner in a bad area in the rain instead of taking us back to our hotel at the end of the tour as the terms of the contract provided. I dealt with the U.S.A. customer service manager for Greyhound, and after initially refusing to make more than a token refund they gave in and refunded the full price of the tour. I guess the fact that I am a lawyer may have played a part in their ultimate largesse.