http://www.elliott.org/the-troubleshooter/no-refund-for-my-no-show/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/no-refund-for-my-no-show/comment-page-1/#comment-77857 Dandy56 Thu, 18 Aug 2011 22:17:00 +0000 http://beta.elliott.org/photos/no-refund-for-my-no-show/#comment-77857 I booked via Agoda. It was a work related trip. I found out that my company canceled the trip so I canceled the booking 4 days in advance. I am told by both Agoda and Hilton Logan that I am not entitled to any refund. If this is Hilton's polic (and I see I am not alone here), than this is done not with the customer in mind but just as a rip off. I am sure Hilton will book that room. At least what they could is giving back a credit of some sort or a voucher for a future stay. I booked via Agoda. It was a work related trip. I found out that my company canceled the trip so I canceled the booking 4 days in advance. I am told by both Agoda and Hilton Logan that I am not entitled to any refund. If this is Hilton’s polic (and I see I am not alone here), than this is done not with the customer in mind but just as a rip off. I am sure Hilton will book that room. At least what they could is giving back a credit of some sort or a voucher for a future stay.

]]> http://www.elliott.org/the-troubleshooter/no-refund-for-my-no-show/comment-page-1/#comment-28221 CAROL BLOOMFIELD Sat, 05 Dec 2009 00:14:07 +0000 http://beta.elliott.org/photos/no-refund-for-my-no-show/#comment-28221 The chances ar yiur Travel Agent could have gotten the same rate without all these problems. Many hotels now have nonrefundable rates. If your Travel Agent is a good customer of the hotel, chances are they would have refunded it as a courtesy to the Agency. Unfortunately, these on-line agnecies do not have the same priveleges as we do. Good luck! The chances ar yiur Travel Agent could have gotten the same rate without all these problems. Many hotels now have nonrefundable rates. If your Travel Agent is a good customer of the hotel, chances are they would have refunded it as a courtesy to the Agency. Unfortunately, these on-line agnecies do not have the same priveleges as we do.
Good luck!

]]> http://www.elliott.org/the-troubleshooter/no-refund-for-my-no-show/comment-page-1/#comment-27280 Yvonne Mon, 16 Nov 2009 18:10:29 +0000 http://beta.elliott.org/photos/no-refund-for-my-no-show/#comment-27280 I believe it's the passengers responsibility to contact the hotel, I can't even imagine a Northwest Agent offering to cancel the hotel, she's not his secretary, she would be helping the next passenger in line. I believe it’s the passengers responsibility to contact the hotel, I can’t even imagine a
Northwest Agent offering to cancel the hotel, she’s not his secretary, she would be
helping the next passenger in line.

]]> http://www.elliott.org/the-troubleshooter/no-refund-for-my-no-show/comment-page-1/#comment-17809 prncecaspn Mon, 02 Mar 2009 04:04:22 +0000 http://beta.elliott.org/photos/no-refund-for-my-no-show/#comment-17809 I am a front desk manager, and we are always willing to refund the guest for a no-show if there are circumstances that were out of their control. However, when you book a room through priceline.com, you pay them, not the hotel! Therefore, the hotel can make a refund to the reservation they have in their system, but they'd just be refunding the credit card priceline.com provided. Then the guest would have to fight with priceline.com to get their money back from, whcich is not done, unless the guest bought insurance. So why would the hotel refund money to prceline? You're most likely not going to see that refund. I am a front desk manager, and we are always willing to refund the guest for a no-show if there are circumstances that were out of their control. However, when you book a room through priceline.com, you pay them, not the hotel! Therefore, the hotel can make a refund to the reservation they have in their system, but they’d just be refunding the credit card priceline.com provided. Then the guest would have to fight with priceline.com to get their money back from, whcich is not done, unless the guest bought insurance. So why would the hotel refund money to prceline? You’re most likely not going to see that refund.

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