Comments on: My ticket price fell — how about a refund? http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/ The travel troubleshooter. Sat, 20 Mar 2010 00:07:31 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Traveling The Blogosphere - September 2009 | Taking off Travel blog http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24709 Traveling The Blogosphere - September 2009 | Taking off Travel blog Tue, 29 Sep 2009 08:31:57 +0000 http://www.elliott.org/?p=8505#comment-24709 [...] Elliott.org, I enjoyed My Ticket Price Fell, How About A Refund. It’s a good case study in how to get your money back under those circumstances. I think the [...] [...] Elliott.org, I enjoyed My Ticket Price Fell, How About A Refund. It’s a good case study in how to get your money back under those circumstances. I think the [...]

]]> By: Geoff http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24421 Geoff Tue, 22 Sep 2009 17:55:55 +0000 http://www.elliott.org/?p=8505#comment-24421 I feel that United was in error returning the money at all. It is a use it or lose it world in the airline world. I know when a ticket / package is out of line price wise. If a client insists on booking and paying now, then of course I book the package. If it goes up the client has been protected, if it goes down, then the client got what they payed for originally, and should have listened to the sage advise of their travel agent. I hate it when the airlines bend / break their own terms and conditions as it adds confusion to normal rules. I feel that United was in error returning the money at all. It is a use it or lose it world in the airline world. I know when a ticket / package is out of line price wise. If a client insists on booking and paying now, then of course I book the package. If it goes up the client has been protected, if it goes down, then the client got what they payed for originally, and should have listened to the sage advise of their travel agent. I hate it when the airlines bend / break their own terms and conditions as it adds confusion to normal rules.

]]> By: Joel Wechsler http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24406 Joel Wechsler Tue, 22 Sep 2009 14:50:14 +0000 http://www.elliott.org/?p=8505#comment-24406 @Carver If you bought an item in a department store that you intended to use in a different season (e.g. resort-wear bought in January for a cruise in June) and the price went down in the interim, what would you expect the store to do? Should they refund the difference in price, give you a store credit for that amount (presunably it's too late to return the merchandise) or tell you that you're stuck? @Carver
If you bought an item in a department store that you intended to use in a different season (e.g. resort-wear bought in January for a cruise in June) and the price went down in the interim, what would you expect the store to do? Should they refund the difference in price, give you a store credit for that amount (presunably it’s too late to return the merchandise) or tell you that you’re stuck?

]]> By: Travel News and Stories for 09/21/2009 : Kathika Travel Website http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24352 Travel News and Stories for 09/21/2009 : Kathika Travel Website Mon, 21 Sep 2009 14:43:16 +0000 http://www.elliott.org/?p=8505#comment-24352 [...] My ticket price fell — how about a refund? A few weeks later, I received a notification that the price of my flight had fallen by $733. That amount of money is significant to me. I called United Vacations, but was told I couldn’t get a refund. Had I booked through United Airlines, I would have received a voucher http://www.elliott.org [...] [...] My ticket price fell — how about a refund? A few weeks later, I received a notification that the price of my flight had fallen by $733. That amount of money is significant to me. I called United Vacations, but was told I couldn’t get a refund. Had I booked through United Airlines, I would have received a voucher http://www.elliott.org [...]

]]> By: Justin http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24325 Justin Sat, 19 Sep 2009 20:12:52 +0000 http://www.elliott.org/?p=8505#comment-24325 Carver, Better yet and to build on your point. Not only would 3 months old shoes be used, one couldn't return them except to the manufacturer in case of a flaw in workmanship. Even in that case, they would have to be pristine after such a long time, or it would just be assumed you wore them a lot. Furthermore, as you pointed out, you get a 30 day price guarantee. Most stores do that knowing that you could simple return the item anyway. Therefore, it is better to refund the difference than lose the sale of the whole purchase. Unfortunately, one does not have the same luxury with an airline ticket. Most tickets we tend to buy are nonrefundable due to the overwhelming cost of ones that offer such an amenity. With all that said he deserves a voucher. One should not be stuck paying an exuberant price for a ticket that fell drastically. Sure, one can argue supply and demand. Yet, at the end of the day, people flying in the same plane should not be paying radically difference prices. Carver,

Better yet and to build on your point. Not only would 3 months old shoes be used, one couldn’t return them except to the manufacturer in case of a flaw in workmanship. Even in that case, they would have to be pristine after such a long time, or it would just be assumed you wore them a lot. Furthermore, as you pointed out, you get a 30 day price guarantee. Most stores do that knowing that you could simple return the item anyway. Therefore, it is better to refund the difference than lose the sale of the whole purchase. Unfortunately, one does not have the same luxury with an airline ticket. Most tickets we tend to buy are nonrefundable due to the overwhelming cost of ones that offer such an amenity.

With all that said he deserves a voucher. One should not be stuck paying an exuberant price for a ticket that fell drastically. Sure, one can argue supply and demand. Yet, at the end of the day, people flying in the same plane should not be paying radically difference prices.

]]> By: Christine http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24324 Christine Sat, 19 Sep 2009 18:41:42 +0000 http://www.elliott.org/?p=8505#comment-24324 The department store analogy doesn't work because many stores will give you the difference if the item goes on sale within a specified period of time. The department store analogy doesn’t work because many stores will give you the difference if the item goes on sale within a specified period of time.

]]> By: Carver http://www.elliott.org/the-troubleshooter/my-ticket-price-fell-how-about-a-refund/comment-page-1/#comment-24320 Carver Sat, 19 Sep 2009 14:37:34 +0000 http://www.elliott.org/?p=8505#comment-24320 I think the department store analogy is flawed. The shoes that were bought have already been used. The airline tickets have not. If you have not taken delivery/used/consumed an item and it falls in price, I think that most people would expect a refund of the difference. In fact, many stores offer a 30 day price protection guarantee. I think part of the difficulty is that two people, purchasing the identical seat, can pay radically different prices. Although it can be justified, it doesn't seem right. I think the department store analogy is flawed. The shoes that were bought have already been used. The airline tickets have not. If you have not taken delivery/used/consumed an item and it falls in price, I think that most people would expect a refund of the difference. In fact, many stores offer a 30 day price protection guarantee.

I think part of the difficulty is that two people, purchasing the identical seat, can pay radically different prices. Although it can be justified, it doesn’t seem right.

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