http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/comment-page-1/#comment-36451 Ted Thu, 25 Mar 2010 03:41:36 +0000 http://www.elliott.org/?p=7758#comment-36451 Always use American Express. They are fabulous when it comes to chargebacks! Always use American Express. They are fabulous when it comes to chargebacks!

]]> http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/comment-page-1/#comment-22497 Charlane Brady Tue, 11 Aug 2009 15:36:21 +0000 http://www.elliott.org/?p=7758#comment-22497 I too have been receiving the cold shoulder from Icelandair. I have been trying to resolve a ticket issue that was an error on Icelandair's part for 4 weeks now. I am shocked each time I try to get this resolved. I too have been receiving the cold shoulder from Icelandair. I have been trying to resolve a ticket issue that was an error on Icelandair’s part for 4 weeks now. I am shocked each time I try to get this resolved.

]]> http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/comment-page-1/#comment-22487 Joel Wechsler Tue, 11 Aug 2009 13:50:49 +0000 http://www.elliott.org/?p=7758#comment-22487 Beth- You refer to a client, which leads me to assume you are a travel agent. Why not book Icelandair in your GDS? Beth-
You refer to a client, which leads me to assume you are a travel agent. Why not book Icelandair in your GDS?

]]> http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/comment-page-1/#comment-22411 larry bradley Sun, 09 Aug 2009 18:27:13 +0000 http://www.elliott.org/?p=7758#comment-22411 I agree with Beth. Their in flight product is exceptional, but their web site is clunky for sure. I agree with Beth. Their in flight product is exceptional, but their web site is clunky for sure.

]]> http://www.elliott.org/the-troubleshooter/my-airlines-giving-me-the-cold-shoulder/comment-page-1/#comment-22378 Beth Sat, 08 Aug 2009 17:20:28 +0000 http://www.elliott.org/?p=7758#comment-22378 Icelandair offers a great in-flight product, but I have had trouble booking via their website and with credit card charges. In one situation, they did not charge my client's card for weeks. I wrote and reconfirmed the reservation and they said to allow "some time" before the card was charged, which was very strange. Finally he was charged...only once...and in the meantime, we wondered if he really had a reservation! Icelandair offers a great in-flight product, but I have had trouble booking via their website and with credit card charges. In one situation, they did not charge my client’s card for weeks. I wrote and reconfirmed the reservation and they said to allow “some time” before the card was charged, which was very strange. Finally he was charged…only once…and in the meantime, we wondered if he really had a reservation!

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