Comments on: Missed flight, maximum fee http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: kingsley monyei http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-48179 kingsley monyei Mon, 20 Sep 2010 00:05:52 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-48179 please kindly help me,l dont no what to do, l miss my flight today being 19,2010 from GRU to Panama to SDQ.l lost a close friend in car accident who was coming to take me to Airport.ticket no 2302155457575. please kindly help me,l dont no what to do, l miss my flight today being 19,2010 from GRU to Panama to SDQ.l lost a close friend in car accident who was coming to take me to Airport.ticket no
2302155457575.

]]> By: MORT HERMAN http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-31172 MORT HERMAN Tue, 19 Jan 2010 17:15:10 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-31172 PEOPLE ARE NOT FOLLOWING "MORT'S RULE" WHICH IS NEVER TRUST AN AIRLINE, TRAVEL AGENT. TICKET BROKER, ETC. THESE ARE MY SUGGESTIONS: 1. BUY TICKETS ONLY FROM AN AIRLINE DIRECTLY AND PAY ONLY WITH A MAJOR CREDIT CARD. MAKE EXPLICIT NOTES SUCH AS RESERVATION AGENT'S NAME, ID NO., AND LOCATION OF THE CENTER THEY'RE WORKING AT. NOTE AVERYTHING THAT COULD BE DISPUTED LIKE PENALTIES, REASONS, ETC. [TAPING THE CALL IS ALSO HELPFUL]. 2. FEEL FREE TO USE THE SMALL CLAIMS COURTS. THE AIRLINES DON'T WANT TO AIR THEIR MISDEEDS IN PUBLIC FORUMS. 3. IF YOU FEEL THAT YOU HAVE BEEN WRONGED, DISPUTE THE CHARGES ON YOUR CREDIT CARD. IF THEY WON'T HELP YOU, DON'T PAY THAT SPECIFIC CHARGE BUT MAKE SURE YOU PAY EVERYTHING ELSE. 4. REMEMBER THAT MOST PEOPLE ARE SELF EFFACING AND COMPLIANT ESPECIALLY WHEN A DAVID TRIES TO FIGHT A GOLIATH. STICK TO YOUR GUNS. COMPLAIN TO THE GOVT. AGENCIES IN WRITING. LET THEM KNOW THAT YOU WILL NOT BE STEPPED ON. ESCALATE YOUR COMPLAINTS TO THE AIRLINE INCLUDING THE CEO. DON'T BE RUDE, SOUND ANGRY, IN YOUR COMMUNICATIONS WITH THEM. SPEAK (OR WRITE) GENTLE, POLITELY, BUT FIRMLY. LET THEM KNOW THAT YOU CLEARLY WILL NOT SURRENDER YOUR RIGHTS, LET THEM KNOW THAT YOU ARE LIKE A MONGOOSE WHO HAS CAUGHT A SNAKE. HE NEVER, EVER LET'S GO. PEOPLE ARE NOT FOLLOWING “MORT’S RULE” WHICH IS NEVER TRUST AN AIRLINE, TRAVEL AGENT. TICKET BROKER, ETC. THESE ARE MY SUGGESTIONS:
1. BUY TICKETS ONLY FROM AN AIRLINE DIRECTLY AND PAY ONLY WITH A MAJOR CREDIT CARD. MAKE EXPLICIT NOTES SUCH AS RESERVATION AGENT’S NAME, ID NO., AND LOCATION OF THE CENTER THEY’RE WORKING AT. NOTE AVERYTHING THAT COULD BE DISPUTED LIKE PENALTIES, REASONS, ETC. [TAPING THE CALL IS ALSO HELPFUL].
2. FEEL FREE TO USE THE SMALL CLAIMS COURTS. THE AIRLINES DON’T WANT TO AIR THEIR MISDEEDS IN PUBLIC FORUMS.
3. IF YOU FEEL THAT YOU HAVE BEEN WRONGED, DISPUTE THE CHARGES ON YOUR CREDIT CARD. IF THEY WON’T HELP YOU, DON’T PAY THAT SPECIFIC CHARGE BUT MAKE SURE YOU PAY EVERYTHING ELSE.
4. REMEMBER THAT MOST PEOPLE ARE SELF EFFACING AND COMPLIANT ESPECIALLY WHEN A DAVID TRIES TO FIGHT A GOLIATH. STICK TO YOUR GUNS. COMPLAIN TO THE GOVT. AGENCIES IN WRITING. LET THEM KNOW THAT YOU WILL NOT BE STEPPED ON. ESCALATE YOUR COMPLAINTS TO THE AIRLINE INCLUDING THE CEO. DON’T BE RUDE, SOUND ANGRY, IN YOUR COMMUNICATIONS WITH THEM. SPEAK (OR WRITE) GENTLE, POLITELY, BUT FIRMLY. LET THEM KNOW THAT YOU CLEARLY WILL NOT SURRENDER YOUR RIGHTS, LET THEM KNOW THAT YOU ARE LIKE A MONGOOSE WHO HAS CAUGHT A SNAKE. HE NEVER, EVER LET’S GO.

]]> By: Luxan King http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-6265 Luxan King Sat, 17 Nov 2007 18:15:28 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-6265 Dr. Wong certainly misstated the principle, or he supports the airline double-dipping policy. BriCo has a point too. It appears to me that the employees have been trained to deceive consumers, whether it be about lated departures, fares, fees, whatever. And more of them are confirming the suspicion that one does not have to possess a brain to work for the airline.Sad indeed. Luxan Dr. Wong certainly misstated the principle, or he supports the airline double-dipping policy.
BriCo has a point too. It appears to me that the employees have been trained to deceive consumers, whether it be about lated departures, fares, fees, whatever. And more of them are confirming the suspicion that one does not have to possess a brain to work for the airline.Sad indeed.
Luxan

]]> By: James http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-1954 James Mon, 13 Aug 2007 07:12:48 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-1954 Dr. Wong, I think you have it backwards. "the airline owes you nothing if weather prevents a timely take-off or results in a cancelled flight since the weather is beyond their control. Similarly, the airline owes you nothing if the same lousy weather prevented your timely arrival at the airport." Shouldn't it be "Similarly, YOU OWE THE AIRLINE NOTHING..." How can the airline always be the only party without responsibility? If the flight is delayed (due to circumstances outside the airlines control, i.e. weather), they have no fault. But if I am delayed (also out of my control, i.e. weather), I should be expected to pay for it? If the customer has to suck it up and either wait for the next flight or take multiple connectors (at a huge inconvenience) and not receive a discount, then the airline should also be forced to suck it up and get the guest on the next flight without any extra charges. Seems only fair that we should hold the airlines accountable in the same way we are held accountable, not give them a free pass because they put in some fine print. Dr. Wong,

I think you have it backwards.

“the airline owes you nothing if weather prevents a timely take-off or results in a cancelled flight since the weather is beyond their control. Similarly, the airline owes you nothing if the same lousy weather prevented your timely arrival at the airport.”

Shouldn’t it be “Similarly, YOU OWE THE AIRLINE NOTHING…”

How can the airline always be the only party without responsibility? If the flight is delayed (due to circumstances outside the airlines control, i.e. weather), they have no fault. But if I am delayed (also out of my control, i.e. weather), I should be expected to pay for it? If the customer has to suck it up and either wait for the next flight or take multiple connectors (at a huge inconvenience) and not receive a discount, then the airline should also be forced to suck it up and get the guest on the next flight without any extra charges. Seems only fair that we should hold the airlines accountable in the same way we are held accountable, not give them a free pass because they put in some fine print.

]]> By: Chris http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-1953 Chris Wed, 25 Apr 2007 23:11:28 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-1953 I'm always in favor of airlines treating customers fairly and I would be just as unhappy with an airline that wrung every last dollar it could out of me just because its rules said it could, but I have to ask: if this guy can afford a helicopter flight from Manhattan to whichever airport MAXJet flies out of, why is he complaining about a piddly couple of grand?! I’m always in favor of airlines treating customers fairly and I would be just as unhappy with an airline that wrung every last dollar it could out of me just because its rules said it could, but I have to ask: if this guy can afford a helicopter flight from Manhattan to whichever airport MAXJet flies out of, why is he complaining about a piddly couple of grand?!

]]> By: Dr Wong http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-1952 Dr Wong Wed, 25 Apr 2007 23:08:06 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-1952 Calling it a "flat-tire" rule is a misnomer. It's not a rule, but an airline courtesy. The airline had every right to charge the individual the walk-up fare, which apparently they did. It's not the airline's fault that the passenger was unable to meet his end of the contract (i.e., presenting himself at the airport with sufficient time to board the plan). Weather is so unpredictable that the airline owes you nothing if weather prevents a timely take-off or results in a cancelled flight since the weather is beyond their control. Similarly, the airline owes you nothing if the same lousy weather prevented your timely arrival at the airport. But it's nice to see that we consumers have an advocate and that some airlines still have an interest in customer retention! Calling it a “flat-tire” rule is a misnomer. It’s not a rule, but an airline courtesy. The airline had every right to charge the individual the walk-up fare, which apparently they did.

It’s not the airline’s fault that the passenger was unable to meet his end of the contract (i.e., presenting himself at the airport with sufficient time to board the plan). Weather is so unpredictable that the airline owes you nothing if weather prevents a timely take-off or results in a cancelled flight since the weather is beyond their control. Similarly, the airline owes you nothing if the same lousy weather prevented your timely arrival at the airport.

But it’s nice to see that we consumers have an advocate and that some airlines still have an interest in customer retention!

]]> By: BriCo http://www.elliott.org/the-troubleshooter/missed-flight-maximum-fee-2/comment-page-1/#comment-1951 BriCo Wed, 25 Apr 2007 18:52:23 +0000 http://beta.elliott.org/photos/missed-flight-maximum-fee-2/#comment-1951 I read the response and once again see that employees, both MAXJet and AMEX, just don't do, or know their job. They seem only to come to "work" and do as little as possible, learning even less. Who cares about the customer? No one. The CEOs give lots of lip service to it, then ignore what their own employees actually do. They only pay attention to people/blogs/investigators like yourself who might give them bad publicity, or new unwanted regulations. I read the response and once again see that employees, both MAXJet and AMEX, just don’t do, or know their job. They seem only to come to “work” and do as little as possible, learning even less. Who cares about the customer? No one. The CEOs give lots of lip service to it, then ignore what their own employees actually do. They only pay attention to people/blogs/investigators like yourself who might give them bad publicity, or new unwanted regulations.

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