http://www.elliott.org/the-troubleshooter/luggage-anarchy/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/luggage-anarchy/comment-page-1/#comment-25230 JoBeth Fri, 09 Oct 2009 20:23:54 +0000 http://beta.elliott.org/photos/luggage-anarchy/#comment-25230 Chris, this week I had to check two heavy bags on Delta, ATL-LAX. They went missing, along with those of 20-30 other passengers. After I waited in a long line, the Delta agent told me I could not file a claim because "you have to wait a minimum of one hour before you can file a claim for a lost bag." Well, no: there is no such law. I had already waited 45 minutes, which was too long. The agent simply did not want the hassle of arranging delivery around LA for all those bags. The good news: the bags arrived on the next flight. But it steams me when airline personnel resort to lies. Chris, this week I had to check two heavy bags on Delta, ATL-LAX. They went missing, along with those of 20-30 other passengers. After I waited in a long line, the Delta agent told me I could not file a claim because “you have to wait a minimum of one hour before you can file a claim for a lost bag.” Well, no: there is no such law. I had already waited 45 minutes, which was too long. The agent simply did not want the hassle of arranging delivery around LA for all those bags. The good news: the bags arrived on the next flight. But it steams me when airline personnel resort to lies.

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