http://www.elliott.org/the-troubleshooter/hey-that%e2%80%99s-not-a-holiday-inn/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/hey-that%e2%80%99s-not-a-holiday-inn/comment-page-1/#comment-1815 Brian Fri, 02 Feb 2007 18:27:23 +0000 http://beta.elliott.org/photos/hey-that%e2%80%99s-not-a-holiday-inn/#comment-1815 On one point Travelocity is correct: Bill should have called them either upon check-in, or the next morning, not after he returned home; his actions imply he was accepting the switch. On the other hand, Travelocity says he "never replied to their first response", but Bill says he "has been getting the run-around" from them; that implies he has responded. I don't know Bill, but odds are Travelocity is fibbing and was hoping to get away completely free. And the $150 voucher for FUTURE Travelocity travel is as good as free. We poor consumers! On one point Travelocity is correct: Bill should have called them either upon check-in, or the next morning, not after he returned home; his actions imply he was accepting the switch. On the other hand, Travelocity says he “never replied to their first response”, but Bill says he “has been getting the run-around” from them; that implies he has responded. I don’t know Bill, but odds are Travelocity is fibbing and was hoping to get away completely free. And the $150 voucher for FUTURE Travelocity travel is as good as free. We poor consumers!

]]> http://www.elliott.org/the-troubleshooter/hey-that%e2%80%99s-not-a-holiday-inn/comment-page-1/#comment-1814 Tom Thomas Wed, 10 Jan 2007 15:11:25 +0000 http://beta.elliott.org/photos/hey-that%e2%80%99s-not-a-holiday-inn/#comment-1814 Travelocity should have given him a full refund insead of a voucher. Travelocity should have given him a full refund insead of a voucher.

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