Comments on: Help! My online travel agent is AWOL

By: Bob Benevides

Bob Benevides — Sun, 05 Jul 2009 17:30:07 +0000

I am having a similiar problem with Travelocity and would never use them again or reccommend anyone else use them. We booked airline reservations 3 months ago on Travelocity.com. At that time they charged our credit card and issued paper tickets. I am trying to make a change on the outbound flight and am unable to. The flights were booked through Delta and Delta tells me that the tickets have not been paid for by Travelocity therefore they are unable to change the reservations. Delta tells me that I have to go through Travelocity. Travelocity tells me that the tickets have been paid but that I have to go through Delta to make changes. When I talked to a Travelocity agent on the phone today she was unable to help me and finally put me on hold which lasted 40 minutes and then I was disconnected. When I called back the agent at Travelocity was again unhelpful and did not seem to know what I was talking about. She kept wanting to cancel the whold tirp instead of making a change to the outbound flight. I am totally frustrated with Travelocity and it appears the only way out of this is to purchase new tickets.

By: DN

DN — Wed, 17 Jun 2009 02:47:41 +0000

To rebook a ticket using a cancelled reservation, my experience has been to go through the phone and contact the travel agency (Orbitz and Expedia in my cases). However, there is an alternative to rebook your ticket – go directly to the airline and rebook with them. I found this out after being given the run-around by Expedia.

I needed to make a change to my flight, and although I could see a flight combination which worked for my schedule, Expedia could not find this information and insisted that the flights I was looking at was sold out. I gave up, booked a new reservation on Orbitz, then held on to my Expedia credit.

A month later, I called US Airways (please, no groans) and asked if I could use the funds associated with the confirmation code/cancelled flight. They applied the full value of the cancelled reservation to the new reservation, charged me $150 on my credit card, and I was done. This ONLY works if the full value of the new ticket is more than the old reservation value – otherwise you’ll lose the remaining credit.

This happened a few days ago, so this method is still valid – and I saved the $30 reticketing fee from Expedia.