Comments on: Help, my Hilton points are gone http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mike http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-43176 Mike Tue, 06 Jul 2010 12:59:20 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-43176 I lost all my Hilton points too, since I did not stay at a Hilton for a year. Even the airlines allow a 3 year grace period....but 1 year....this is stupid. I have a lot of business travel coming up, and I WILL NOT be staying at any hilton brand hotel ever again. I'm very fortunate that most of my travel destinations have Marriotts. I lost all my Hilton points too, since I did not stay at a Hilton for a year. Even the airlines allow a 3 year grace period….but 1 year….this is stupid.

I have a lot of business travel coming up, and I WILL NOT be staying at any hilton brand hotel ever again.

I’m very fortunate that most of my travel destinations have Marriotts.

]]> By: Rebekka http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-28198 Rebekka Fri, 04 Dec 2009 18:49:06 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-28198 I'm sorry to hear about everyones troubles with Hilton Honor Points. May I suggest in the future that you all consider staying in IHG hotels and receive Priority Club Points? Their points NEVER expire, even if you have no activity on your account for 10 years, they will still be there when you are ready to use them. Priority Club also has more options with point redemptions, you can even redeem your points into a prepaid card and use them at competitor hotels for free nights if you are not able to find the exact hotel accommodations that you need from IHG hotels. I’m sorry to hear about everyones troubles with Hilton Honor Points. May I suggest in the future that you all consider staying in IHG hotels and receive Priority Club Points? Their points NEVER expire, even if you have no activity on your account for 10 years, they will still be there when you are ready to use them. Priority Club also has more options with point redemptions, you can even redeem your points into a prepaid card and use them at competitor hotels for free nights if you are not able to find the exact hotel accommodations that you need from IHG hotels.

]]> By: Ritwik Handa http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-25110 Ritwik Handa Tue, 06 Oct 2009 21:35:58 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-25110 *** UPDATE on my request above regarding all my forfeited Hilton Honors points.*** I have been able to get all my points back from Hilton. I had to write a letter to them explaning my situation and urging them to reinstate the balance - which they did as a one time exception! If anyone is in the same boat, I would recommend write a letter and explain why you had the inactivity on your account. I am glad that Hilton did the right thing - their gesture creates utmost value for both me and them. *** UPDATE on my request above regarding all my forfeited Hilton Honors points.***

I have been able to get all my points back from Hilton. I had to write a letter to them explaning my situation and urging them to reinstate the balance – which they did as a one time exception! If anyone is in the same boat, I would recommend write a letter and explain why you had the inactivity on your account.

I am glad that Hilton did the right thing – their gesture creates utmost value for both me and them.

]]> By: Ritwik Handa http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-24994 Ritwik Handa Mon, 05 Oct 2009 01:21:15 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-24994 Dear Mr Elliott, I can certainly use some of your magic intervention. I have lost over 162000 points as Hilton cancelled by account due to non-activity. I have been a loyal Hilton member since 1999 and was a Diamond ViP member for over 2 years in the early 2000's. Business and Leisure travel has taken a back seat due to the economy and I have become the latest victim of their aggressiveness with removing the points (liabilities) from their accounting books without consideration to customer loyalty or lifetime value. On top of that - I did not even receive a notification from them stating that my points were about to expire! Calls to the hhonors customer service provided a scripted answer with no empathy or recourse....very frustrating and disappointing. What has become of Hilton? Does it not care for its customers or bad brand reputation as a result of such tactics? Can you help me bringing some closure to this process as I’m a bit peeved at the callous attitude of their customer service? I am still a Hilton loyalist and will be making a LOT of stays at their facility thru out my lifetime. I have changed my job role from consulting but eventually plan on hitting the road once the economy picks up and the family settles. I would greatly appreciate any assistance you can provide. Thank you, Sincerely, Ritwik. Dear Mr Elliott,

I can certainly use some of your magic intervention.

I have lost over 162000 points as Hilton cancelled by account due to non-activity. I have been a loyal Hilton member since 1999 and was a Diamond ViP member for over 2 years in the early 2000′s. Business and Leisure travel has taken a back seat due to the economy and I have become the latest victim of their aggressiveness with removing the points (liabilities) from their accounting books without consideration to customer loyalty or lifetime value. On top of that – I did not even receive a notification from them stating that my points were about to expire!

Calls to the hhonors customer service provided a scripted answer with no empathy or recourse….very frustrating and disappointing.

What has become of Hilton? Does it not care for its customers or bad brand reputation as a result of such tactics? Can you help me bringing some closure to this process as I’m a bit peeved at the callous attitude of their customer service?

I am still a Hilton loyalist and will be making a LOT of stays at their facility thru out my lifetime. I have changed my job role from consulting but eventually plan on hitting the road once the economy picks up and the family settles.

I would greatly appreciate any assistance you can provide.

Thank you,

Sincerely,
Ritwik.

]]> By: brandon http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-21360 brandon Fri, 17 Jul 2009 21:42:54 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-21360 I unfortunately discovered the same thing. I'd be willing to pay a reasonable amount for the 50,000 points I lost so long as it was less than purchasing 50,000 points from them outright (i don't actually know if you can buy points from Hilton like you can with Marriott). I was planning on transferring the points to my Southwest Rapid Rewards account when I discovered they were gone. Easy come easy go I suppose. I unfortunately discovered the same thing. I’d be willing to pay a reasonable amount for the 50,000 points I lost so long as it was less than purchasing 50,000 points from them outright (i don’t actually know if you can buy points from Hilton like you can with Marriott). I was planning on transferring the points to my Southwest Rapid Rewards account when I discovered they were gone. Easy come easy go I suppose.

]]> By: Selva Naidu http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-17409 Selva Naidu Sun, 15 Feb 2009 10:58:01 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-17409 The same thing has happened to me. After years of choosing Hilton first, after one year of inactivity (time passes very quickly) and without any communication or warning, they closed my account. They then offered me 5000 points for every stay during the course of a year - which still won't recover the points that I have lost. I have decided not to use Hilton again. They do not deserve my loyalty. The same thing has happened to me. After years of choosing Hilton first, after one year of inactivity (time passes very quickly) and without any communication or warning, they closed my account. They then offered me 5000 points for every stay during the course of a year – which still won’t recover the points that I have lost. I have decided not to use Hilton again. They do not deserve my loyalty.

]]> By: Mike Abbas http://www.elliott.org/the-troubleshooter/help-my-hilton-points-are-gone/comment-page-1/#comment-1494 Mike Abbas Tue, 10 Apr 2007 01:58:13 +0000 http://beta.elliott.org/photos/help-my-hilton-points-are-gone/#comment-1494 I am in a similar situation right now, can anyone help me out. They are giving me 5000 points for every night for this year that will still not bring me to my 400,000 points. Please let me know what would be the best way to approach. Thanks I am in a similar situation right now, can anyone help me out. They are giving me 5000 points for every night for this year that will still not bring me to my 400,000 points. Please let me know what would be the best way to approach.

Thanks

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